Call Centre Manager: Lead a High-Performance Customer Team

Adore Recruitment Ltd; Weston-super-Mare; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

26 Days Holiday + Bank Holidays

Performance Bonus

Modern Office Environment

Career Development

Job summary

Adore Recruitment Ltd is recruiting a Customer Service - Call Centre Manager in Weston-super-Mare to lead a busy, high-performing team and drive outstanding customer experiences.

You'll coach staff, shape service strategies, manage KPIs, and collaborate with internal teams to retain clients and grow accounts. This office-based role offers a competitive salary, bonus, and comprehensive benefits.

Qualifications

• Experience leading a customer-facing team.
• Proven track record of coaching and developing teams.
• Experience working in a KPI-driven environment.
• Excellent communication and relationship-building skills.
• CRM experience and commercial awareness.

Responsibilities

• Lead, coach, and develop a team of Customer Relationship Executives.
• Create a positive, motivated, and high-performing team culture.
• Drive performance through regular coaching, one-to-ones, and KPI management.
• Ensure customers receive an outstanding experience across inbound and outbound interactions.
• Manage escalated customer enquiries and deliver effective resolutions.
• Work closely with internal departments to maximise customer retention and account growth.
• Identify opportunities for continuous improvement and service excellence.
• Recruit, mentor, and develop future talent within the business.

Skills

People leadership

Coaching

KPI management

Communication

Relationship building

CRM experience

Tools

CRM software

Job description

Adore Recruitment Ltd is recruiting a Customer Service - Call Centre Manager in Weston-super-Mare to lead a busy, high-performing team and drive outstanding customer experiences.

You'll coach staff, shape service strategies, manage KPIs, and collaborate with internal teams to retain clients and grow accounts. This office-based role offers a competitive salary, bonus, and comprehensive benefits.