Sales Performance Team Leader

CCA Recruitment Group

United Kingdom

On-site

GBP 28,000 - 36,000

Full time

14 days+

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Job summary

A recruitment agency is seeking an experienced Sales Performance Team Leader to enhance team performance within a contact centre in Bristol. This role involves coaching team members, utilizing performance data to drive improvement, and maintaining records for customer excellence. The ideal candidate should be self-motivated with experience in coaching or team leadership, as well as a passion for developing others. This full-time position offers 35 hours a week in the office.

Qualifications

Experience working as a performance driver as a Coach, Trainer or Team Leader.
Ability to enhance other members of your team’s skills and behaviours.
Ability to enhance other members of your team’s skills and behaviours.

Responsibilities

Use performance data to identify Advisor needs.
Run 121 sessions to uncover areas of improvement.
Lead calibration sessions for insight sharing.
Maintain accurate records to monitor progress.

Skills

Self-motivated

Coaching others

Performance driving

Team leadership

Job description

Supporting contact centre clients to attract and retain the best talent | Building strong relationships | Helping candidates to find their perfect …

Hours: 35 per week (working between Mon–Fri 08:00–19:00, Sat 09:00–17:00 1 in 4)

Location: Bristol (fully office working)

CCA Recruitment Group provided pay range

This range is provided by CCA Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from CCA Recruitment Group

CCA Recruitment are looking for an experienced Sales Performance Team Leader to work with a contact centre clients Sales and Retentions team, based in Bristol.

As a Sales Performance Team Leader you will be tasked with coaching the team to help retain existing customers and improve customer experience. Working closely with the Team Managers.

Key Responsibilities

Use performance data to identify Advisor needs, working with Team Managers to deliver structured coaching sessions.
Run 121 sessions to help uncover areas of improvement and drive measurable uplift in performance.
Lead calibration sessions and team discussions to share insight and data for performance improvement.
Maintain accurate records to monitor progress and improve customer excellence.

Qualifications

Self‑motivated and passionate about developing and coaching others.
Experience working as a performance driver as a Coach, Trainer or Team Leader.
Ability to enhance other members of your team’s skills and behaviours.

Please follow the link to apply for this Sales Performance Team Leader role based in Bristol.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Seniority level