Call Centre Assistant

Specsavers; Maldon; Presencial; GBP 11.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary up to £12.91 per hour

40 hours per week

28 days annual leave + birthday off

Pension contribution

Headspace subscription

WeCare helpline

Professional development opportunities

Descripción de la vacante

Specsavers is seeking a Call Centre Assistant on a fixed-term contract. You’ll handle optical administration, NHS forms and triage, answer calls and queries, update and file records, and manage appointments to support the store’s success.

We offer training and development, a starting rate up to £12.91 per hour, 40 hours per week, and benefits including annual leave and pension contributions.

Formación

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone.
• Team player with a positive can-do attitude.
• High level of interpersonal skills with the ability to build working relationships with a wide range of people.
• Previous experience of working within an audiology/optics environment desirable but not required.

Responsabilidades

• Handle NHS forms and triage for optical administration.
• Answer calls and handle general queries.
• Update and file records, and manage appointments.
• Provide top-notch administrative service to support store success.

Conocimientos

Administration

Customer service

Teamwork

Interpersonal skills

Audiology experience

Descripción del empleo

Call Centre Assistant

This role is a fixed term contract

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

What's on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Starting salary up to £12.91 per hour
• Hours - 40 hours per week
• 28 days annual leave plus your birthday off!
• Pension contribution
• Annual subscription to the "Headspace" app
• WeCare - UK confidential employee helpline
• Outstanding clinical and professional development opportunities

What we’re looking for?

Some of the skills we're looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required