Call Centre Assistant

Specsavers; City Of London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Starting salary up to £12.91 per hour

28 days annual leave + birthday off

Full time 40 hours + weekend work

Pension contribution

Headspace subscription

WeCare helpline

Professional development opportunities

Access to latest clinical technology

Job summary

Specsavers is seeking a Call Centre Assistant in London. You’ll handle optical administration including NHS forms and triaging, answer calls and queries, update and file records, and manage appointments to support the store's success.

The role offers full-time hours (40) with weekend work, training opportunities, and a strong benefits package. Prior audiology/optics experience is desirable but not required.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach for email and phone.
• Team player with a positive can-do attitude.
• Strong interpersonal skills to build relationships.

Responsibilities

• Handle optical administration including NHS forms and triaging.
• Answer calls and general queries.
• Update & file records, manage appointments, and maintain schedules.
• Provide top-notch administrative support to the store.

Skills

Administration

Customer service

Team player

Interpersonal skills

Audiology/optics experience desirable

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team. As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.

Skills

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desirable but not required

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

Benefits

• Starting salary up to £12.91 per hour
• 28 days annual leave plus your birthday off !
• Full time (40 hours) including weekend working / Part time available 3 days per week (weekend required)
• Pension contribution
• Annual subscription to the "Headspace" app
• WeCare - UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Access to latest clinical technology and equipment