Call Centre Assistant

Specsavers; Heybridge; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension contribution

Headspace app

WeCare helpline

Birthday off

28 days annual leave

Job summary

Specsavers is seeking a Call Centre Assistant to support optical administration, NHS forms, triaging, answering calls and general queries. You will update and file records and manage appointments, contributing to high-quality customer service.

The position emphasizes organisation, teamwork and strong interpersonal skills, with training and development opportunities and a comprehensive benefits package.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Audiology/optics environment experience is desirable but not required

Responsibilities

• Tackle a variety of tasks including all aspects of optical administration (NHS forms and triaging), answering calls and general queries, updating & filing records, and managing appointments.

Skills

Administration

Customer service

Teamwork

Interpersonal skills

Audiology/optics experience (desirable

Job description

As a Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.

Some of the skills we're looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required, Are you a caring individual looking to start your career as a Meet & Greet/Front of house, You've come to the right place. We aren't looking for people with years of experience and heaps of qualifica
• As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
• Starting salary up to £12.91 per hour
• Hours - 40 hours per week
• 28 days annual leave plus your birthday off!
• Pension contribution
• Annual subscription to the "Headspace" app
• WeCare - UK confidential employee helpline
• Outstanding clinical and professional development opportunities