Call Centre Advisor

Supertemps; Llandudno; On-site; GBP 17,000 - 19,000; Full time

Job summary

Supertemps in Llandudno is seeking a Call Centre Advisor to join a friendly, supportive team and help customers with a real sense of purpose. You’ll respond across phone, email, Live Chat and SMS, book appointments, and keep records up to date in our CRM.

You'll need prior customer service experience, confident IT skills with Word, Excel and Outlook, and a calm, empathetic and professional manner. The role offers full‑time hours on a rotating shift, temporary for around two months.

Qualifications

• Previous experience in customer service or contact centre or similar environment.
• Confident IT skills with Word, Excel and Outlook.
• Calm, professional, solution-focused in a busy environment.
• Strong communication with empathy and patience when supporting customers.
• Attention to detail and ability to work well in a team.
• Flexible to work a rotating shift pattern.

Responsibilities

• Respond to customer enquiries across channels (phone, email, Live Chat, SMS).
• Book, amend and manage customer appointments in a timely manner.
• Make proactive outbound calls to optimise appointment schedules and promote offers.
• Update customer records and interactions in the CRM system.
• Provide a consistently professional, empathetic customer experience.
• Handle sensitive or challenging enquiries with patience and professionalism.

Skills

Customer service

Communication skills

IT skills

Attention to detail

Teamwork

Flexibility

Tools

CRM system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Looking for a role where you can make a real difference to customers every day? If you’re a confident communicator who enjoys helping people, solving problems and no two days being quite the same, this could be the opportunity for you.

We’re looking for a Call Centre Advisor to join a well-established organisation in Llandudno. You’ll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment.

In the Call Centre Advisor role, you will be:

• Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMS
• Book, amend and manage customer appointments, ensuring everything runs smoothly and efficiently
• Make proactive outbound calls to help optimise appointment schedules and promote relevant offers
• Accurately update customer records and interactions using the CRM system
• Provide a consistently professional, empathetic and high-quality customer experience
• Handle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism

To be successful in the Call Centre Advisor role, you will need:

• Previous experience within customer service, contact centre or a similar customer-focused environment
• Confident IT skills, including Microsoft Word, Excel and Outlook
• A calm and professional approach, with the ability to remain solution-focused in a busy environment
• A confident and professional telephone manner, including the ability to handle sensitive or complaint-based calls
• Excellent communication skills, with empathy and patience when supporting customers who may have communication difficulties
• Strong attention to detail and the ability to work effectively as part of a team
• Flexibility to work a rotating shift pattern

This is a temporary position for approximately two months initially, offering full‑time hours on a four‑week rotating shift pattern, including one Saturday per month. You’ll be based in modern, accessible offices in Llandudno, with an hourly rate of £12.71 per hour, plus weekly pay and holiday accrual.

If you’re someone who genuinely enjoys helping people and takes pride in providing excellent customer service, we’d love to hear from you.