Multi-Channel Call Centre Advisor (Temp)

Supertemps; Llandudno; On-site; GBP 17,000 - 19,000; Full time

Job summary

Supertemps in Llandudno is seeking a Call Centre Advisor to join a friendly, supportive team and help customers with a real sense of purpose. You’ll respond across phone, email, Live Chat and SMS, book appointments, and keep records up to date in our CRM.

You'll need prior customer service experience, confident IT skills with Word, Excel and Outlook, and a calm, empathetic and professional manner. The role offers full‑time hours on a rotating shift, temporary for around two months.

Qualifications

• Previous experience in customer service or contact centre or similar environment.
• Confident IT skills with Word, Excel and Outlook.
• Calm, professional, solution-focused in a busy environment.
• Strong communication with empathy and patience when supporting customers.
• Attention to detail and ability to work well in a team.
• Flexible to work a rotating shift pattern.

Responsibilities

• Respond to customer enquiries across channels (phone, email, Live Chat, SMS).
• Book, amend and manage customer appointments in a timely manner.
• Make proactive outbound calls to optimise appointment schedules and promote offers.
• Update customer records and interactions in the CRM system.
• Provide a consistently professional, empathetic customer experience.
• Handle sensitive or challenging enquiries with patience and professionalism.

Skills

Customer service

Communication skills

IT skills

Attention to detail

Teamwork

Flexibility

Tools

CRM system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Supertemps in Llandudno is seeking a Call Centre Advisor to join a friendly, supportive team and help customers with a real sense of purpose. You’ll respond across phone, email, Live Chat and SMS, book appointments, and keep records up to date in our CRM.

You'll need prior customer service experience, confident IT skills with Word, Excel and Outlook, and a calm, empathetic and professional manner. The role offers full‑time hours on a rotating shift, temporary for around two months.