Helpline Advisor

KPI Recruiting Ltd; Crewe; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly pay (£13.45)

Annual leave entitlement

Employee benefits and discounts

Supportive working environment

Job summary

KPI Recruiting Ltd. in Crewe is seeking a compassionate Helpline Advisor to join the Contact Centre on a 3-month fixed-term contract. You will handle inbound inquiries with empathy and provide guidance to customers, ensuring a positive experience at every interaction.

Working 37.5 hours per week, you will collaborate with colleagues across departments to resolve issues, maintain high service standards, and deliver professional support in a fast-paced environment.

Qualifications

• Customer-focused and empathetic approach to handling enquiries.
• Ability to remain calm and professional in a fast-paced contact centre.

Responsibilities

• Provide professional and empathetic support to customers and stakeholders.
• Manage a varied workload while meeting service standards and targets.
• Liaise with colleagues across departments to resolve issues.
• Use problem-solving to identify solutions and make informed decisions.
• Complete training and participate in development opportunities.
• Follow company policies and health and safety requirements.
• Deliver high-quality customer service across interactions.

Skills

Listening skills

Verbal communication

Written communication

IT skills

Problem solving

Organisational skills

Time management

Tools

Microsoft Office

Job description

Location: Crewe, Cheshire
Salary: £13.45 per hour
Hours: 37.5 hours per week (Rota hours between 8am to 8pm - Monday to Sunday (5 days))
Contract: Fixed-Term 3 months

About the Opportunity

Our client is seeking a compassionate and customer-focused Helpline Advisor to join their Contact Centre team on a 3-month fixed-term contract.

This is an excellent opportunity for an individual who enjoys helping others, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. Working as part of a supportive team, you will provide advice, guidance, and assistance to customers and stakeholders, ensuring a positive experience at every interaction.

The Role

As a Helpline Advisor, you will be responsible for managing a variety of inbound enquiries, providing professional support, and ensuring customers receive a prompt, empathetic, and efficient service.

You will work collaboratively with colleagues across multiple departments to resolve queries, support customers with their needs, and contribute to maintaining high service standards.

Key Responsibilities

• Provide professional and empathetic support to customers, stakeholders, and partner organisations.
• Manage a varied workload while achieving internal service standards and performance targets.
• Liaise with colleagues across different departments to resolve issues efficiently and effectively.
• Use strong problem-solving skills to identify solutions and make informed decisions.
• Complete all required training and actively participate in ongoing development opportunities.
• Follow company policies, procedures, and health and safety requirements at all times.
• Deliver a consistently high standard of customer service across all interactions.

About You

We are looking for someone who is friendly, proactive, and committed to delivering outstanding customer service.

You will ideally possess:

• Strong listening skills and a caring, customer-focused approach.
• Excellent verbal and written communication skills.
• The ability to remain calm and confident when handling a range of enquiries.
• Good IT skills, including experience using Microsoft Office applications.
• Strong problem-solving abilities and sound decision-making skills.
• Excellent organisational and time management skills.
• Previous customer service experience, ideally within a contact centre or service-driven environment, although this is not essential.

Our client recognises that strong candidates may not meet every requirement listed and welcomes applications from individuals who feel they can bring the right skills and attitude to the role.

Benefits

In return, the successful candidate will receive:

• Competitive pay rate of £13.45 per hour
• Generous annual leave entitlement
• Access to a range of employee benefits and discounts
• Supportive and inclusive working environment
• Opportunity to gain valuable experience within a customer-focused organisation

Diversity & Inclusion

Our client is committed to creating a diverse and inclusive workplace where all employees feel respected, valued, and supported. Applications are welcomed from candidates of all backgrounds, and recruitment decisions are made based on skills, experience, and potential.

If you\'re looking for a rewarding temporary opportunity where you can make a positive difference through excellent customer service, we\'d love to hear from you.

Note: This job posting previously included a contact method for applications. For privacy, contact details have been removed.