Call Centre Administrator

ECG Facilities Services; United Kingdom; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday (not including bankhol

Job summary

ECG Facilities Services in Blantyre, UK, is seeking an administrative assistant for our busy call centre. You will answer incoming calls, log requests, and ensure clear follow-up communication.

You will maintain CAFM system records, update databases, assist with general office admin, and help manage customer feedback and complaints. The role is 40 hours per week with 25 days holiday.

Qualifications

• Proven experience in an administrative role, preferably in a call centre or customer service environment.
• Strong organisational and multi-tasking skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

Responsibilities

• Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow-up actions.
• Log all reactive works on our CAFM System received either by phone or email.
• Maintain and update call centre/client databases, logs & reports.
• Assist with general office admin duties.
• Assist in managing customer feedback and complaints.

Skills

Communication skills

Organisational skills

Teamwork

Customer service orientation

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Blantyre

Hours: 40 hours per week

Company Benefits

25 days holiday (not including bank holidays)

Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow-up actions.

Log all reactive works on our CAFM System received either by phone or email.

Maintain and update call centre/client databases, logs & reports.

Assist with general office admin duties.

Assist in managing customer feedback and complaints.

Skills & Qualifications Required

Proven experience in an administrative role, preferably in a call centre or customer service environment.

Strong organisational and multi-tasking skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.