Cafe Operations Lead - Service & Team Growth

Morrisons; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and a

Additional 10% discount card for a fam

Leadership development opportunities

Job summary

Morrisons in Glasgow is seeking a Café Manager to lead a bustling team, deliver outstanding service and keep stock availability high. You’ll drive customer satisfaction, manage shift rotas, attendance and develop talent, while ensuring operational targets are met.

You’ll foster a welcoming environment, empower staff, monitor food safety and stock, and collaborate with other store departments to keep the café performing strongly.

Qualifications

• Leads and supports a team in a fast-paced hospitality environment.
• Delivers friendly, attentive service and acts on customer feedback.
• Maintains food safety, waste control and stock availability.
• Communicates clearly and shares knowledge across the team.
• Adapts to shifting priorities and keeps the department running smoothly.

Responsibilities

• Put customers first: empower your team to deliver friendly, attentive service, listening to feedback to keep the café welcoming.
• Lead and support your team: manage shift rotas, attendance and talent development, delivering training for growth.
• Drive performance and standards: guide the team to meet operational and sales targets with purpose.
• Keep operations running smoothly: plan resources, manage daily routines, and coordinate with other store departments.

Skills

Team leadership

Customer service

Food safety

Communication

Problem solving

Job description

Morrisons in Glasgow is seeking a Café Manager to lead a bustling team, deliver outstanding service and keep stock availability high. You’ll drive customer satisfaction, manage shift rotas, attendance and develop talent, while ensuring operational targets are met.

You’ll foster a welcoming environment, empower staff, monitor food safety and stock, and collaborate with other store departments to keep the café performing strongly.