Cafe Manager: Lead Service & Team Growth

Morrisons; Kilmarnock; On-site; GBP 24,000 - 30,000; Full time

Job summary

Morrisons Cafés in Scotland is seeking a Café Team Leader/Manager to guide a busy team and deliver great service. You will lead shifts, coach staff, manage stock and training, and ensure the café remains a welcoming place for customers.

Reporting to the Store Manager, you will drive performance against targets, plan rotas, monitor attendance, and develop colleagues to grow with the business.

Qualifications

• Experience leading a team in a fast-paced food or hospitality environment.
• Strong customer service orientation and ability to train others.
• Excellent communication and coaching skills.
• Ability to manage shifts, attendance and stock.

Responsibilities

• Put customers first: empower your team to deliver friendly, attentive service.
• Lead and support your team: manage shift rotas, attendance, and training.
• Drive performance and standards: guide the department to meet targets.
• Keep operations running smoothly: plan resources and coordinate with store departments.

Skills

Leadership

Team management

Customer service

Communication

Job description

Morrisons Cafés in Scotland is seeking a Café Team Leader/Manager to guide a busy team and deliver great service. You will lead shifts, coach staff, manage stock and training, and ensure the café remains a welcoming place for customers.

Reporting to the Store Manager, you will drive performance against targets, plan rotas, monitor attendance, and develop colleagues to grow with the business.