Cafe Operations Lead – Customer Experience & Team Growth

One Retail Group; Harlow; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Career Pathways & MyLearning

Digital GP and wider healthcare

Travel discounts

Discounts on groceries

Cinema discounts

Cash rewards

Wellness and fitness classes

Job summary

Compass Group UK&I is seeking an experienced Assistant Cafe Manager for Costa on a full-time basis, overseeing kitchen and service operations at a major High Street location. You will lead the team, manage tills, inventories and budgets, and ensure exceptional food experiences for customers.

In return, we offer a supportive environment with progression opportunities, a comprehensive benefits package, and opportunities to develop your catering career within a global leader in hospitality.

Qualifications

• Experience in a similar cafe/food-service role.
• Experience leading and motivating a team.
• Excellent communication and organisational skills.
• Passion for delivering exceptional customer service.
• Ambitious and motivated to upskill continuously.

Responsibilities

• Liaising between the team and manager to ensure we continually exceed expectations.
• Motivating the team to keep everyone on task.
• Assisting the manager with managing inventories, monitoring budgets and implementing action plans.
• Managing the tills and processing payments.
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role.
• Assisting with paperwork when required.

Skills

Customer service

Team management

Communication

Organisation

Ambition/upskilling

Job description

Compass Group UK&I is seeking an experienced Assistant Cafe Manager for Costa on a full-time basis, overseeing kitchen and service operations at a major High Street location. You will lead the team, manage tills, inventories and budgets, and ensure exceptional food experiences for customers.

In return, we offer a supportive environment with progression opportunities, a comprehensive benefits package, and opportunities to develop your catering career within a global leader in hospitality.