Café Manager: Lead Team, Flexible Hours & Excellent Service

Tesco; Bangor; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Work‑life balance

Staff discounts

Flexible working from day one

Retirement savings plan

Life Assurance

Wellbeing support

Job summary

Tesco is seeking a Café Manager to lead a welcoming, customer‑focused café team. You’ll oversee daily operations, train and develop staff, and drive sales while maintaining safety and high standards of service.

The role requires supervisory hospitality experience, strong leadership, and a commitment to exceptional customer service. You’ll motivate the team, manage processes, and continuously improve ways of working.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality background

People management

Customer service

Job description

Tesco is seeking a Café Manager to lead a welcoming, customer‑focused café team. You’ll oversee daily operations, train and develop staff, and drive sales while maintaining safety and high standards of service.

The role requires supervisory hospitality experience, strong leadership, and a commitment to exceptional customer service. You’ll motivate the team, manage processes, and continuously improve ways of working.