Cafe Manager - Lead Team, Drive Service & Flex Working

Tesco UK; Farnworth; On-site; GBP 32,000 - 45,000; Full time

Job summary

Tesco UK is seeking a Café Manager with a passion for customer service and proven people management skills to lead one of our welcoming cafés.

You’ll oversee daily operations, train and develop a friendly team, and maximise sales while upholding safety, cleanliness and service standards.

With supervisory experience in hospitality, you’ll motivate colleagues, adapt to changing needs, and ensure customers receive high-quality food and drink.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality background

Customer service

People management

Planning and organisation

Initiative

Communication skills

Job description

Tesco UK is seeking a Café Manager with a passion for customer service and proven people management skills to lead one of our welcoming cafés.

You’ll oversee daily operations, train and develop a friendly team, and maximise sales while upholding safety, cleanliness and service standards.

With supervisory experience in hospitality, you’ll motivate colleagues, adapt to changing needs, and ensure customers receive high-quality food and drink.