Café Manager: Lead Team & Elevate Service

TESCO UK; Inverness; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tesco Cafés is seeking a Café Manager to lead daily operations with a passion for customer service and proven people management skills. You’ll oversee a friendly team, ensure the café runs smoothly, and develop staff through training and coaching.

With Tesco’s commitment to inclusivity, you’ll model high standards, drive sales, manage routines and compliance, and deliver a welcoming, safe, tidy environment for customers and colleagues.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills to lead by example.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality experience

People management

Supervisory experience

Customer service

Job description

Tesco Cafés is seeking a Café Manager to lead daily operations with a passion for customer service and proven people management skills. You’ll oversee a friendly team, ensure the café runs smoothly, and develop staff through training and coaching.

With Tesco’s commitment to inclusivity, you’ll model high standards, drive sales, manage routines and compliance, and deliver a welcoming, safe, tidy environment for customers and colleagues.