Café Customer Specialist — Fast, Five-Star Service

Marks & Spencer Plc; West Oxfordshire; On-site; GBP 9,400 - 12,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a hands-on Café Team Member for the M&S Café, with shifts Tue 13:30-17:30, Thu 13:30-17:30, Fri 13:30-17:30, Sat 11:15-17:30. This is a high-pressure, fast-paced role requiring someone who can stay calm and deliver warm, five-star service.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, upholding food safety standards, and supporting colleagues to keep the café running smoothly even at peak times.

Qualifications

• Being digitally confident is essential.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders.
• Provide warm, five-star service and help manage queues during peak times.

Skills

Digital confidence

Customer service

Food safety

Teamwork

Working under pressure

Tools

POS systems

Job description

Marks & Spencer Plc in the United Kingdom is seeking a hands-on Café Team Member for the M&S Café, with shifts Tue 13:30-17:30, Thu 13:30-17:30, Fri 13:30-17:30, Sat 11:15-17:30. This is a high-pressure, fast-paced role requiring someone who can stay calm and deliver warm, five-star service.

You’ll be a brand ambassador, using digital tools to take and fulfil orders quickly, upholding food safety standards, and supporting colleagues to keep the café running smoothly even at peak times.