Fast-Paced Café Associate: Five-Star Service

Marks and Spencer; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer in London is seeking a Cafe Customer Assistant to join the M&S Café, the store’s bustling heart where customers recharge with quality food and drink. This hands-on role requires speed, composure under pressure, and a commitment to delivering five‑star service.

You'll be a brand ambassador, using digital tools to take and fulfil orders quickly while upholding food safety and teamwork in a fast-moving environment. Flexibility across shifts, including weekends, is essential.

Qualifications

• Experience in customer service roles.
• Ability to work in a fast-paced cafe environment.
• Comfort using digital ordering systems.

Responsibilities

• Assist customers with orders and recommendations.
• Prepare and serve food and beverages following safety standards.
• Operate cafe tills and digital ordering tools to process orders quickly.
• Maintain cleanliness and food hygiene in line with standards.
• Support team during peak times to ensure smooth service.

Skills

Customer service

Digital literacy

Calm under pressure

Teamwork

Job description

Marks & Spencer in London is seeking a Cafe Customer Assistant to join the M&S Café, the store’s bustling heart where customers recharge with quality food and drink. This hands-on role requires speed, composure under pressure, and a commitment to delivering five‑star service.

You'll be a brand ambassador, using digital tools to take and fulfil orders quickly while upholding food safety and teamwork in a fast-moving environment. Flexibility across shifts, including weekends, is essential.