Café Customer Experience Associate — Fast-Paced, Five-Star Service

MARKS&SPENCER; Livingston; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is looking for an energetic café associate to join the M&S Café in Livingston. You will be delivering warm, five‑star service, handling orders quickly and maintaining top food safety standards in a fast‑paced environment.

You will work as part of a close team, stay calm under pressure, and adapt flexibly to cover different shifts and tasks as needed within the café operation.

Qualifications

• Friendly, five‑star service mindset and ability to stay calm under pressure.
• Comfort delivering fast, accurate service in a busy environment.
• Proficient with digital tools to take and fulfill orders quickly.
• Collaborative team player who adapts to changing needs.

Responsibilities

• Take and fulfill orders quickly using our ordering tools.
• Maintain high food safety standards and manage queues.
• Deliver warm, five‑star service even during peak times.
• Work closely with colleagues to keep the cafe operating smoothly.
• Be flexible to work where needed and at pace.

Skills

Customer service

Digital literacy

Teamwork

Flexibility

Tools

POS systems

Job description

Marks & Spencer is looking for an energetic café associate to join the M&S Café in Livingston. You will be delivering warm, five‑star service, handling orders quickly and maintaining top food safety standards in a fast‑paced environment.

You will work as part of a close team, stay calm under pressure, and adapt flexibly to cover different shifts and tasks as needed within the café operation.