Café Customer Champion: Fast, Five-Star Service

Marks and Spencer; Widnes; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Widnes is seeking a dynamic café team member to join the M&S Café, the heart of the store. This hands-on, high-pressure role requires staying calm under pressure and delivering warm, five‑star service while guiding customers on food and drink choices and keeping the café running smoothly during the busiest periods.

You’ll be a brand ambassador, comfortable using digital tools to take and fulfil orders quickly, while maintaining strict food safety standards and supporting

Qualifications

• Digital tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Deliver five-star service under pressure.

Responsibilities

• Make great food and drink recommendations while ensuring the café operates smoothly, even during peak periods.
• Be a brand ambassador for M&S Café.
• Take and fulfil orders quickly using digital tools.
• Support colleagues and contribute to a high‑performance culture.
• Be flexible and adapt to different shifts and busy periods.

Skills

Digital confidence

Food safety

Customer service

Teamwork

Adaptability

Job description

Marks & Spencer in Widnes is seeking a dynamic café team member to join the M&S Café, the heart of the store. This hands-on, high-pressure role requires staying calm under pressure and delivering warm, five‑star service while guiding customers on food and drink choices and keeping the café running smoothly during the busiest periods.

You’ll be a brand ambassador, comfortable using digital tools to take and fulfil orders quickly, while maintaining strict food safety standards and supporting