Café Customer Assistant — Fast-Paced, Five-Star Service

Marks and Spencer; Gillingham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the UK is seeking a hands-on café team member for the M&S Café. This fast-paced role demands the ability to handle busy periods, deliver warm, five-star service, and act as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use our tools to take and fulfil orders quickly, stay digitally confident, and maintain impeccable food safety standards. Teamwork and flexibility are essential in a high-performance store environment.

Qualifications

• Customer-facing role in a fast-paced environment.
• Ability to stay calm and deliver five-star service under pressure.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Ensure café operates smoothly even during busy periods.
• Deliver warm, five-star service and act as a brand ambassador.
• Maintain impeccable food safety standards and manage queues.
• Support colleagues and adapt to pace with flexibility.

Skills

Customer service

Calm under pressure

Digital proficiency

Teamwork

Multitasking

Tools

POS system

Job description

Marks & Spencer in the UK is seeking a hands-on café team member for the M&S Café. This fast-paced role demands the ability to handle busy periods, deliver warm, five-star service, and act as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use our tools to take and fulfil orders quickly, stay digitally confident, and maintain impeccable food safety standards. Teamwork and flexibility are essential in a high-performance store environment.