Café Customer Ambassador — Fast, Five-Star Service

Marks and Spencer; Hayle; On-site; GBP 24,000 - 28,000; Full time

Job summary

Marks and Spencer is seeking a hands-on Café team member to join the store’s in-house M&S Café. This fast-paced role requires a calm, five-star service approach, with you acting as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use digital tools to take and fulfil orders quickly, maintaining high food-safety standards and supporting teammates to deliver top-quality service during peak times.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and five-star service.
• Brand ambassador who makes great food and drink recommendations.
• Digitally confident and able to use ordering tools quickly.
• Focus on efficiency, impeccable food safety standards, and keeping queues moving.
• Teamwork is essential; support colleagues and adapt with pace.
• Flexibility to work where needed in the café with high intensity.

Responsibilities

• Join our team in the M&S Café—the heart of our store and a place customers recharge.
• Take and fulfil orders fast using our digital tools to keep customers moving.
• Provide five-star service by ensuring the café operates smoothly during busy periods.
• Maintain food safety standards while juggling orders and queues.

Job description

Marks and Spencer is seeking a hands-on Café team member to join the store’s in-house M&S Café. This fast-paced role requires a calm, five-star service approach, with you acting as a brand ambassador by recommending great food and drinks while keeping the café running smoothly.

You will use digital tools to take and fulfil orders quickly, maintaining high food-safety standards and supporting teammates to deliver top-quality service during peak times.