Café Service Specialist — Fast, Five-Star Experience

Marks and Spencer; Richmond; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Café in our store is recruiting a hands-on team member. This fast-paced role requires staying calm under pressure and delivering warm, five‑star service as a brand ambassador.

You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining impeccable food safety standards and keeping queues moving during peak periods. Teamwork is key; you’ll support colleagues and contribute to a high-performance culture, adapting quickly to pace and demands.

Qualifications

• Being digitally confident and able to use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver five-star service in a high-pace environment.
• Work well in a team and support colleagues.

Responsibilities

• Make great food and drink recommendations while serving customers.
• Keep the cafe operating smoothly during peak times.
• Maintain high food safety standards and fast service.
• Support colleagues and adapt quickly to pace.

Skills

Brand ambassador

Customer service

Calm under pressure

Teamwork

Digital literacy

Tools

POS systems

Job description

Marks & Spencer Café in our store is recruiting a hands-on team member. This fast-paced role requires staying calm under pressure and delivering warm, five‑star service as a brand ambassador.

You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining impeccable food safety standards and keeping queues moving during peak periods. Teamwork is key; you’ll support colleagues and contribute to a high-performance culture, adapting quickly to pace and demands.