Cafe Customer Assistant: Fast-Paced, Five-Star Service

Marks and Spencer; Scarborough; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Café Customer Assistant in Scarborough to join our store café team. You’ll be a brand ambassador, serving customers with warmth and efficiency, taking and fulfilling orders quickly using digital tools.

This role requires calm under pressure, a focus on food safety, and strong teamwork to deliver excellent, five‑star service during peak times. Weekend shifts (Saturday and Sunday) are part of the work pattern.

Qualifications

• Hands-on role in a fast-paced cafe environment.
• You will use digital tools to take and fulfil orders efficiently.
• Maintain impeccable food safety standards while managing orders and queues.

Responsibilities

• Make food and drink recommendations to customers.
• Ensure the cafe operates smoothly, even during busy periods.
• Take and fulfil customer orders quickly using digital tools.
• Maintain high food safety and cleanliness standards.
• Support colleagues to deliver five-star service.

Skills

Customer service

Brand ambassador

Digital literacy

Food safety

Teamwork

Flexibility

Job description

Marks & Spencer is seeking a Café Customer Assistant in Scarborough to join our store café team. You’ll be a brand ambassador, serving customers with warmth and efficiency, taking and fulfilling orders quickly using digital tools.

This role requires calm under pressure, a focus on food safety, and strong teamwork to deliver excellent, five‑star service during peak times. Weekend shifts (Saturday and Sunday) are part of the work pattern.