Cafe Assistant

Serco; Newport; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Free gym membership

DBS checks

Holiday clubs for child

21 days’ holiday

Pension contribution

Training and development opportunities

Employee assistance programme

Wellbeing app

Retail discounts

Job summary

Serco at Lilleshall National Sports Centre in Newport is seeking a Café Assistant. You’ll deliver friendly service, maintain food hygiene, and support the café with preparation and stock, primarily on Saturdays and Sundays with occasional midweek shifts.

Salary ranges £8.00–£12.71 per hour; 8 hours per week. We offer training, job security, and a supportive team environment within a public-service setting.

Qualifications

• Experience working in a food retail or service-led environment.
• Excellent customer care and communication skills.
• A flexible, team-focused attitude.
• High standards of presentation and attention to detail.
• Desirable A Level 2 Award in Food Safety in Catering (or equivalent) — training provided.

Responsibilities

• Carry out cleaning duties to maintain high standards of cleanliness throughout
• Undertake and record temperature checks to uphold strong food hygiene standards
• Serve customers promptly and efficiently
• Follow financial and cash handling procedures
• Prepare food and beverages in line with café menus and Supervisor guidance
• Replenish café and vending machine stock as required
• Maintain and promote brand standards
• Support operational needs, including cover for holidays and sickness

Skills

Customer service

Communication

Teamwork

Attention to detail

Food safety basics

Education

A Level 2 Food Safety in Catering

Job description

Café Assistant

Location: Lilleshall National Sports Centre, Lilleshall, Newport TF10 9AT

Salary: £8.00 - £12.71 per hour (dependent upon age)

Schedule: 8 hours per week, predominantly working Saturdays and Sundays, with flexibility to work additional shifts during the week as required. Shifts are scheduled between 7:00am and 11:30pm.

Ready to impact a better future? As a Café Assistant at our Lilleshall Sports Centre, you’ll help create a warm, welcoming space for the community while ensuring high standards of service and food hygiene. Your work directly contributes to a positive experience for visitors and supports our purpose of making a positive impact on local communities.

You’ll play a key role in delivering a friendly, efficient café service that people can trust. From preparing food safely to offering great customer care, you’ll help create an environment that feels positive, clean, and cared for — a place where the community can relax and enjoy good food in a safe setting.

What You’ll Do As a Café Assistant

• Carry out cleaning duties to maintain high standards of cleanliness throughout
• Undertake and record temperature checks to uphold strong food hygiene standards
• Serve customers promptly and efficiently
• Follow financial and cash handling procedures
• Prepare food and beverages in line with café menus and Supervisor guidance
• Replenish café and vending machine stock as required
• Maintain and promote brand standards
• Support operational needs, including cover for holidays and sickness

Does this sound like you?

• Experience working in a food retail or service‑led environment
• Excellent customer care and communication skills
• A flexible, team‑focused attitude
• High standards of presentation and attention to detail
• Desirable A Level 2 Award in Food Safety in Catering (or equivalent) Certificate full training will be provided.

Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).