Cabinet Office - Admin Officer

Brook Street; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Qualifications

• Strong customer service experience.
• Excellent written and verbal communication across email and phone.
• Collaborative, team-first approach to work.
• Excellent planning and organizing to meet targets in a fast-paced environment.
• High attention to detail with a proactive mindset.
• Growth mindset with ability to adapt and improve.
• Practical IT skills for data recording and document production.
• Resilience when priorities shift.

Responsibilities

• Check and progress recruitment details for accuracy before proceeding.
• Handle email and telephone enquiries professionally and efficiently.
• Progress campaigns using in-house applicant tracking system and complete pre-employment checks.
• Build productive relationships with colleagues and customers to deliver outcomes.
• Assist with data collation to monitor KPIs.

Skills

Strong customer service

Excellent communication

Collaborative mindset

Planning & organizing

Attention to detail

Growth mindset

IT literacy

Resilience

Job description

Recruitment Advisor (GRS AO x3)

Location: Newcastle Upon Tyne

If you're energised by helping people, confident communicating day-to-day, and motivated by making processes work smoothly, this could be a fantastic move. Our Client is hiring for a reputed client, where you'll support the recruitment process across GRS-bringing consistency, strong customer service, and a detail-focused approach to every stage.

What you'll be doing:

• Check and progress recruitment details to ensure information is accurate (often template-based) and correct before moving forward
• Handle email and telephone enquiries professionally and efficiently
• Progress recruitment campaigns using an in-house applicant tracking system, or complete relevant pre-employment checks for candidates
• Build productive working relationships with colleagues and customers, collaborating to deliver shared outcomes
• Assist with collating data so accurate figures can be monitored against agreed KPIs
• Follow and comply with recruitment policies and procedures, advising customers accordingly
• Support continuous improvement by suggesting ideas and helping implement changes within the Department

What you'll bring:

• Strong customer service skills-ensuring a positive, high-quality experience
• Excellent communication skills, with confidence across email and telephone
• A collaborative, team-first approach with the ability to build relationships and work with others
• Strong planning and organising to manage your workload and meet targets in a fast-paced environment
• High attention to detail, with a natural instinct to spot what's not quite right
• A growth mindset-learning quickly, adapting to change, and improving how you work
• Practical IT skills for communication, recording data, producing documents, and finding information
• Resilience and focus when priorities shift and competing demands appear

Additional information:

• You'll need to be open to change and committed to developing a professional, customer-focused service in a dynamic government environment

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.