Cabin Product Standards Leader – In-Service Excellence

British Airways; Hounslow; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways is seeking a Cabin Product Standards Lead to own in-service cabin product performance. You will bring together customer, crew and operational insight to protect standards and drive lifecycle improvements across the product lineup.

You will define priorities, coordinate with Engineering, Operations and others, and ensure customer value guides product decisions. This senior role requires leadership, data‑driven judgment and a continuous-improvement mindset.

Qualifications

• Experience in managing products or standards in a complex operational environment.
• Ability to translate customer and operational insight into clear priorities and actions.
• Experience collaborating across functions and influencing stakeholders.
• Ability to balance customer, commercial and operational needs.
• Experience in aviation or safety-critical environments is beneficial.

Responsibilities

• Lead in-service performance and standards of cabin products.
• Use customer, crew and operational insight to identify issues and opportunities.
• Set priorities and drive action with partners to resolve systemic cabin product issues.
• Own the customer standards and governance used to assess cabin product condition and performance.
• Represent the customer perspective in decisions affecting in-service cabin products.
• Maintain a portfolio-wide view of product lifecycle health and risks.
• Define and prioritise product improvements delivering customer value.
• Feed learnings from in-service products into future requirements.

Skills

Customer-focused mindset

Leadership & influencing

Data-driven decision making

Strong communication

Continuous improvement mindset

Job description

British Airways is seeking a Cabin Product Standards Lead to own in-service cabin product performance. You will bring together customer, crew and operational insight to protect standards and drive lifecycle improvements across the product lineup.

You will define priorities, coordinate with Engineering, Operations and others, and ensure customer value guides product decisions. This senior role requires leadership, data‑driven judgment and a continuous-improvement mindset.