Engineering Quality and Delivery Manager

British Airways PLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

British Airways Engineering is seeking an Engineering Quality and Delivery Manager to lead cabin programmes, ensuring delivery on time and to contractual standards with the highest quality. You will manage supplier performance and act as the on-site focal point for global cabin suppliers, coordinating with BA and IAG stakeholders to ensure safety and compliance.

The role requires a strong technical background, extensive cabin product knowledge, and a proven track record in quality delivery and

Qualifications

• STEM degree/recognised apprenticeship or equivalent Engineering experience - Essential
• High degree of business awareness - Essential
• Experience of working in project teams - Desirable
• Experience of managing colleagues and associates - Desirable
• Experience of supplier management - Desirable
• In depth cabin product and material knowledge gained through considerable hands‑on or equivalent experience - Desirable
• Minimum 5 years technical experience - Essential

Responsibilities

• Lead Product Delivery, ensuring successful delivery of cabin programmes to the SOW's, on time and to the highest quality standards.
• Drive Supplier Performance, build strong relationships with suppliers to enforce quality and product standards.
• Partner with internal teams to implement remedial plans for product quality issues.
• Oversee technical requirements and maintain control of all quality and delivery metrics.
• Identify issues, find innovative solutions and negotiate acceptance criteria for aircraft purchases, securing contractual commitments.
• Act as On-Site Focal Point, representing British Airways with world-wide cabin suppliers on all technical and delivery matters.
• Deliver on-site technical expertise aligned with safety, regulatory, and commercial requirements.
• Champion Process Improvement, identify and support simplification and continuous improvement initiatives.
• Track in-service technical performance, ensure corrective actions are included in new product delivery
• Liaise with Programme Team and IAG Group Investment to secure commitments beyond delivery

Skills

STEM degree

Business awareness

Project teamwork

People management

Supplier management

Cabin knowledge

Technical experience

Education

STEM degree or apprenticeship

Job description

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Engineering Quality and Delivery Manager

Responsible for delivering cabin products across the programme portfolio to contractual standards. Lead supplier relationships to drive quality and performance, agree defect rectification plans with suppliers and BA stakeholders, and manage key relationships across BA/IAG to ensure highest product quality

What you'll do:

• Lead Product Delivery, ensuring successful delivery of cabin programmes to the SOW's, on time and to the highest quality standards.
• Drive Supplier Performance, build strong relationships with suppliers to enforce quality and product standards.
• Partner with internal teams to implement remedial plans for product quality issues.
• Oversee technical requirements and maintain control of all quality and delivery metrics.
• Identify issues, find innovative solutions and negotiate acceptance criteria for aircraft purchases, securing contractual commitments.
• Act as On-Site Focal Point, representing British Airways with world-wide cabin suppliers on all technical and delivery matters.
• Deliver on-site technical expertise aligned with safety, regulatory, and commercial requirements.
• Champion Process Improvement, identify and support simplification and continuous improvement initiatives. Identify and initiate necessary actions to reduce repetitive build defects.
• Track in-service technical performance, ensure corrective actions are included in new product delivery
• Liaise with Programme Team and IAG Group Investment to secure commitments beyond delivery

What you'll bring to British Airways:

• STEM degree/recognised apprenticeship or equivalent Engineering experience - Essential
• High degree of business awareness - Essential
• Experience of working in project teams - Desirable
• Experience of managing colleagues and associates - Desirable
• Experience of supplier management - Desirable
• In depth cabin product and material knowledge gained through considerable hands‑on or equivalent experience - Desirable
• Minimum 5 years technical experience - Essential

Why British Airways?

Join a world-class airline with a proud heritage and an exciting future. At BA Engineering, you'll work with the best in the business, in a role where your contribution directly enhances the safety and reliability of our global fleet.

We offer a competitive salary, generous travel benefits, excellent training, and development opportunities to grow your career.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.