Cabin Product Standards Lead

British Airways; Hounslow; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways is seeking a Cabin Product Standards Lead to own in-service cabin product performance. You will bring together customer, crew and operational insight to protect standards and drive lifecycle improvements across the product lineup.

You will define priorities, coordinate with Engineering, Operations and others, and ensure customer value guides product decisions. This senior role requires leadership, data‑driven judgment and a continuous-improvement mindset.

Qualifications

• Experience in managing products or standards in a complex operational environment.
• Ability to translate customer and operational insight into clear priorities and actions.
• Experience collaborating across functions and influencing stakeholders.
• Ability to balance customer, commercial and operational needs.
• Experience in aviation or safety-critical environments is beneficial.

Responsibilities

• Lead in-service performance and standards of cabin products.
• Use customer, crew and operational insight to identify issues and opportunities.
• Set priorities and drive action with partners to resolve systemic cabin product issues.
• Own the customer standards and governance used to assess cabin product condition and performance.
• Represent the customer perspective in decisions affecting in-service cabin products.
• Maintain a portfolio-wide view of product lifecycle health and risks.
• Define and prioritise product improvements delivering customer value.
• Feed learnings from in-service products into future requirements.

Skills

Customer-focused mindset

Leadership & influencing

Data-driven decision making

Strong communication

Continuous improvement mindset

Job description

A career without limits As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

A career without limits As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

Cabin Product Standards Lead

Cabin Products shapes the physical experience our customers and colleagues have on board. From seats and cabin interiors through to the products customers interact with throughout their journey, the team defines what great looks like and ensures our cabins continue to deliver it in service.

As Cabin Product Standards Lead, you’ll lead how our cabin products perform once they enter service, bringing together customer, crew and operational insight to protect our standards, identify priorities and drive continuous improvement throughout the product lifecycle.

What You’ll Do

• Lead the in-service performance and standards of our cabin products, ensuring they continue to deliver the experience our customers expect.
• Use customer, crew and operational insight to identify recurring issues, trends and opportunities for improvement.
• Set priorities and drive action with partners to resolve systemic cabin product issues.
• Own the customer standards and governance used to assess cabin product condition and performance.
• Represent the customer perspective in decisions affecting in-service cabin products.
• Maintain a portfolio-wide view of product lifecycle health, identifying ageing, obsolescence and emerging performance risks.
• Define and prioritise product improvements, ensuring investment and interventions deliver meaningful customer value.
• Feed learning from products in service into future product requirements and specifications.

What You’ll Bring To British Airways

• A strong customer mindset, with the ability to turn insight and operational performance into clear priorities and action.
• The ability to balance customer experience, operational performance, cost and longer-term product needs.
• Strong leadership and influencing skills, building effective relationships across Engineering, Operations, Customer and other partners.
• Confidence working with data and insight to understand complex issues and make informed recommendations.
• Sound judgement and the ability to make decisions, challenge constructively and represent the customer position.
• Strong communication skills, with the ability to make complex issues clear and influence at a senior level.
• A continuous-improvement mindset, looking beyond individual defects to identify underlying themes and opportunities.

Your Experience

• Experience of managing products, standards, performance or customer experience in a complex operational environment.
• Experience of using customer and operational insight to identify issues, set priorities and drive improvement.
• Experience of working across multiple functions and influencing technical and operational stakeholders.
• Experience of managing competing priorities and making balanced decisions across customer, commercial and operational considerations.
• Experience of aviation, cabin products, engineering or another safety-critical environment would be beneficial.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.