Cabin Products Executive

British Airways; Greater London; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares (Hotline)

Career development opportunities

Job summary

British Airways is seeking a Cabin Products Executive to shape and manage the physical products we offer on board. You will oversee an allocated portfolio from development through delivery and lifecycle, working with design, engineering, procurement and customer experience teams to drive market-leading cabin products.

You will champion the customer throughout product development, track milestones and budgets, and define requirements with strong stakeholder engagement across multiple functions.

Qualifications

• Developing, managing or delivering customer-facing cabin products in a complex organisation.
• Ability to balance customer, commercial, operational and technical requirements.
• Strong communication across cross-functional teams.

Responsibilities

• Look after a portfolio of cabin products through development, delivery and lifecycle.
• Champion customer experience during product development and ensure design, quality and configuration alignment.
• Track milestones, risks, budgets and decisions; escalate issues as needed.
• Define product requirements and build business cases for new cabin products.
• Use customer insight and data to inform future product development.
• Collaborate across Design, Engineering, Procurement and Hospitality teams.
• Manage supplier relationships and support procurement and entry into service readiness.
• Lead customer sign-off and support product launches.

Skills

Customer focus

Stakeholder comms

Portfolio management

Project governance

Supplier management

Education

Degree in relevant field

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Cabin Products Executive

The Cabin Products team is responsible for shaping and managing the physical products our customers experience on board, from the seats they use to the wider cabin environment around them. As a Cabin Products Executive, you’ll manage an allocated portfolio of cabin products through development, delivery and their lifecycle, in line with the Cabin Products strategy and investment plan. Working across design, engineering, procurement and customer experience, you’ll help deliver market-leading products that strengthen British Airways’ competitive position and can be successfully operated across our fleet.

What you’ll do:

• Look after a allocated portfolio of cabin products through development, delivery and their lifecycle.
• Champion the customer throughout product development, ensuring products meet the agreed design, quality, configuration and customer‑experience standards.
• Support the successful delivery of cabin programmes by tracking milestones, risks, budgets and decisions, escalating issues when required.
• Define product requirements and develop business cases for new and evolving cabin products.
• Use customer insight, competitor analysis and commercial data to inform decisions and future product development.
• Work across Design, Engineering, Procurement, Hospitality and programme teams to deliver an integrated onboard experience.
• Manage day‑to‑day supplier relationships and support procurement, product changes and entry into service readiness.
• Lead customer sign‑off of completed products and support Marketing and PR activity for product launches.

What you’ll bring to British Airways:

• You’ll be a creative and innovative individual who puts the customer at the heart of decision‑making. You’ll bring awareness of current and emerging industry trends, together with a strong understanding of competitor products and strategies.
• You’ll combine commercial acumen with the ability to analyse and present complex customer, operational and commercial information. You’ll use insight and evidence to make clear recommendations and support sound decisions.
• You’ll be a strong and engaging communicator, with the interpersonal skills to influence across teams, manage supplier performance and bring stakeholders together around a shared outcome.
• Strong project and portfolio management, planning and organisational skills will be essential, along with the ability to manage multiple priorities and deliver to agreed timescales.
• You’ll bring a positive and supportive approach to change, with an understanding of project governance and an appreciation of how certification requirements can affect aircraft‑interior development and delivery.

Your experience:

• You’ll have relevant experience of developing, managing or delivering customer‑facing products or programmes within a complex organisation, together with a proven ability to balance customer, commercial, operational and technical requirements.
• You’ll be technically and design literate, with relevant project or programme‑management expertise. Experience of commercial management, procurement, supplier management and negotiation will also be important.
• A degree in a relevant field, or equivalent practical experience, would be desirable. A recognised project or programme‑management qualification would also be advantageous.
• Previous airline experience, particularly involving cabin interiors or aircraft‑integration programmes, would be beneficial but is not essential.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.