Cabin Products Manager: Elevate Onboard Experience

British Airways; Hounslow; Sur place; GBP 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Staff travel benefits

Discounted airfares

Résumé du poste

British Airways is seeking a Cabin Products Executive to shape and manage the cabin products portfolio across development, delivery and lifecycle, working with design, engineering, procurement and customer experience to deliver market-leading onboard solutions.

You will ensure products meet design, quality and customer-experience standards, track milestones and budgets, define requirements and build business cases, and collaborate across teams to deliver an integrated onboard experience within

Qualifications

• Developing, managing or delivering customer-facing products or programmes within a complex organisation.
• Experience of project or programme management, including procurement and supplier management.
• Degree in a relevant field, or equivalent practical experience; project/programme-management qualification advantageous.

Responsabilités

• Look after a portfolio of cabin products through development, delivery and lifecycle.
• Champion the customer throughout product development to meet design, quality, configuration and customer-experience standards.
• Track milestones, risks, budgets and decisions; escalate issues when required to support cabin programmes.
• Define product requirements and develop business cases for cabin products.
• Use customer insight, competitive data and commercial data to inform decisions and future product development.
• Coordinate across Design, Engineering, Procurement, Hospitality and programme teams for an integrated onboard experience.
• Manage day-to-day supplier relationships and support procurement, product changes and entry into service readiness.
• Lead customer sign-off of completed products and support Marketing and PR for product launches.

Description du poste

British Airways is seeking a Cabin Products Executive to shape and manage the cabin products portfolio across development, delivery and lifecycle, working with design, engineering, procurement and customer experience to deliver market-leading onboard solutions.

You will ensure products meet design, quality and customer-experience standards, track milestones and budgets, define requirements and build business cases, and collaborate across teams to deliver an integrated onboard experience within