Cabin Crew Manager — Lead, Develop & Inspire Elite Service

British Airways PLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major airline in the UK is seeking a Cabin Crew Manager to lead and inspire a diverse team of Cabin Crew, ensuring exceptional customer service and operational standards are met. The role involves performance management, recruitment, and continuous improvement to create a high-performing and inclusive culture. Ideal candidates should have proven people leadership experience, excellent communication skills, and the ability to make decisions under pressure. This is a full-time position based on-site at Heathrow airport, with no hybrid or remote options.

Benefits

Staff travel benefits

Discounted airfares

Career development opportunities

Qualifications

• Proven experience in people leadership and performance management is essential.
• Ability to inspire others and deliver results.
• Excellent communication skills to build trusted relationships.

Responsibilities

• Lead all stages of the Cabin Crew lifecycle including recruitment and onboarding.
• Use data-driven insights to improve performance and engagement.
• Foster an inclusive culture and recognize achievements.

Skills

People leadership

Communication

Performance management

Coaching

Flexibility

Job description

A major airline in the UK is seeking a Cabin Crew Manager to lead and inspire a diverse team of Cabin Crew, ensuring exceptional customer service and operational standards are met. The role involves performance management, recruitment, and continuous improvement to create a high-performing and inclusive culture. Ideal candidates should have proven people leadership experience, excellent communication skills, and the ability to make decisions under pressure. This is a full-time position based on-site at Heathrow airport, with no hybrid or remote options.