Business Systems Support Specialist

Shepherd Neame; Ospringe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Life Insurance 4x salary

Staff discounts

Wellbeing support

Company events

Job summary

Shepherd Neame is seeking a Business Systems Assistant to help keep our business running smoothly. You will provide first-line support for system and data requests, maintain accurate information across business systems and assist colleagues with day-to-day queries.

Based in our Faversham, Kent office, you’ll work with finance, HR and operations to ensure updates are processed accurately and systems continue to support the needs of pubs, hotels, brewery and support teams.

Qualifications

• Experience in administration, systems, data or customer support.
• Proficient with Microsoft Office and quick to learn new systems.
• Strong attention to detail and data accuracy.
• Excellent organisation and prioritisation.
• Strong written and verbal communication.
• Customer-focused with a commitment to excellent support.
• Ability to manage competing priorities and deadlines.
• Experience using shared inboxes or ticketing tools.
• Familiarity with ERP or retail/finance systems is a plus.

Responsibilities

• Monitor support queues and shared inboxes, logging and prioritising requests.
• Resolve routine system and data queries with excellent service.
• Apply approved updates accurately and in line with processes.
• Maintain system records and user guides to keep information current.
• Provide first-line guidance on business systems and data requirements.
• Ensure requests have information and approvals before updates.
• Escalate complex issues to analysts or technical teams.
• Support testing, data validation and user acceptance for changes.
• Collaborate across teams to ensure reliable systems and data.

Skills

Administration experience

Microsoft Office

Attention to detail

Organization skills

Communication skills

Customer-focused

Prioritisation

Ticketing systems

ERP systems

Data entry

Tools

Ticketing systems

ERP systems

Shared inboxes

Job description

Shepherd Neame is seeking a Business Systems Assistant to help keep our business running smoothly. You will provide first-line support for system and data requests, maintain accurate information across business systems and assist colleagues with day-to-day queries.

Based in our Faversham, Kent office, you’ll work with finance, HR and operations to ensure updates are processed accurately and systems continue to support the needs of pubs, hotels, brewery and support teams.