Business Systems Admin

Bayley & Sage; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Staff discount 40%

Free food

Pension plan

Length of service recognition

Job summary

Bayley & Sage, a small group of 14 independent stores across South West and North London, is seeking a hands-on Business Systems Admin to support day-to-day IT and business systems across stores, distribution centre and the office.

You will help set up devices, manage user accounts, support Microsoft 365, troubleshoot issues and collaborate with external providers, with opportunities to grow in retail technology.

Qualifications

• A qualification in IT, Computer Science or a related field, or equivalent practical experience.
• Confidence using Microsoft 365 and everyday business technology.
• Strong problem-solving and clear communication skills.
• Well-organised and able to travel between London locations.

Responsibilities

• Providing first-line IT and systems support across the business.
• Setting up, maintaining and replacing laptops, tills, printers, payment terminals and other devices.
• Managing user accounts and permissions across our business platforms.
• Supporting colleagues with Microsoft 365 and everyday business systems.
• Troubleshooting issues, maintaining accurate records and working with external suppliers when needed.
• Helping identify opportunities to improve the way our systems support the business.
• Supporting and troubleshooting integrations and automated processes across our business systems.
• Helping document and improve business processes, identifying where systems and technology could make things simpler and more efficient.
• Supporting the rollout and day-to-day use of new technology, including automation and AI tools.

Skills

Microsoft 365

Problem solving

Communication

Travel between London locations

Education

IT / Computer Science degree or equivalent

Tools

Microsoft 365

Job description

Bayley and Sage is a small group of 14 independent stores filling the fridges and hearts of local communities across South West and North London.

Our products reflect the best of the seasons, and we take pride in delivering superb food. Our internal culture is built on respect, inclusion and a desire to grow.

At Bayley & Sage, we believe great technology helps our teams deliver exceptional service. We're looking for a Business Systems Admin to join our growing business and become the friendly face of day-to-day systems support across our stores, distribution centre and support office.

This is a hands-on role where you'll help colleagues with IT and business systems, troubleshoot technical issues, maintain equipment and user records, and support the technology that keeps our business running smoothly. You'll also work closely with our third-party providers and the Systems Team, giving you the opportunity to develop your skills across a wide range of retail technology.

Whether you're a recent graduate or have gained practical IT experience, this role is ideal for someone who enjoys solving problems, learning new systems and making technology easy for others to use.

What you’ll be doing:

• Providing first-line IT and systems support across the business.
• Setting up, maintaining and replacing laptops, tills, printers, payment terminals and other devices.
• Managing user accounts and permissions across our business platforms.
• Supporting colleagues with Microsoft 365 and everyday business systems.
• Troubleshooting issues, maintaining accurate records and working with external suppliers when needed.
• Helping identify opportunities to improve the way our systems support the business.
• Supporting and troubleshooting integrations and automated processes across our business systems.
• Helping document and improve business processes, identifying where systems and technology could make things simpler and more efficient.
• Supporting the rollout and day-to-day use of new technology, including automation and AI tools.

What we’re looking for:

• A qualification in IT, Computer Science or a related field, or equivalent practical experience.
• Confidence using Microsoft 365 and everyday business technology.
• Strong problem‑solving skills and a practical, hands‑on approach.
• Excellent communication skills with the ability to explain technology clearly and patiently.
• A well‑organised individual who enjoys working with people and is happy to travel between our locations in London.

We offer:

• £30,000 - £32,000/year - depending on experience
• 40% staff discount in-store
• Free or discounted food
• Pension Plan
• Length of service recognition