Systems Support Assistant

Shepherd Neame; Ospringe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Life Insurance 4x salary

Staff discounts

Wellbeing support

Company events

Job summary

Shepherd Neame is seeking a Business Systems Assistant to help keep our business running smoothly. You will provide first-line support for system and data requests, maintain accurate information across business systems and assist colleagues with day-to-day queries.

Based in our Faversham, Kent office, you’ll work with finance, HR and operations to ensure updates are processed accurately and systems continue to support the needs of pubs, hotels, brewery and support teams.

Qualifications

• Experience in administration, systems, data or customer support.
• Proficient with Microsoft Office and quick to learn new systems.
• Strong attention to detail and data accuracy.
• Excellent organisation and prioritisation.
• Strong written and verbal communication.
• Customer-focused with a commitment to excellent support.
• Ability to manage competing priorities and deadlines.
• Experience using shared inboxes or ticketing tools.
• Familiarity with ERP or retail/finance systems is a plus.

Responsibilities

• Monitor support queues and shared inboxes, logging and prioritising requests.
• Resolve routine system and data queries with excellent service.
• Apply approved updates accurately and in line with processes.
• Maintain system records and user guides to keep information current.
• Provide first-line guidance on business systems and data requirements.
• Ensure requests have information and approvals before updates.
• Escalate complex issues to analysts or technical teams.
• Support testing, data validation and user acceptance for changes.
• Collaborate across teams to ensure reliable systems and data.

Skills

Administration experience

Microsoft Office

Attention to detail

Organization skills

Communication skills

Customer-focused

Prioritisation

Ticketing systems

ERP systems

Data entry

Tools

Ticketing systems

ERP systems

Shared inboxes

Job description

Business Systems Assistant – Keep Our Business Running Smoothly!

Are you organised, detail-focused and passionate about delivering great service?

Shpehrd Neame have an exciting opportunity to support the systems, data and processes that help keep Britain's oldest brewer operating effectively across our pubs, hotels, brewery and support functions.

As a Systems Support Assistant in our Business Systems team, you will provide first-line support for system and data requests, maintain accurate information across business systems and support colleagues with day-to-day queries. You'll play an important role in ensuring requests are handled efficiently, approved updates are processed accurately and our systems continue to support the needs of the business

Where You’ll Be Working

At Shepherd Neame, our Support Office in Faversham, Kent is the hub that keeps our brewing tradition thriving. From finance and HR to marketing and operations, this is where innovation meets heritage.

We’re looking for passionate, proactive individuals who want to make an impact behind the scenes - supporting our pubs, hotels, and brewery teams to deliver exceptional experiences. If you’re ready to combine your skills with a company steeped in history and driven by growth, this is your chance to be part of something special.

What You'll Do

• Monitor support queues and shared inboxes, ensuring requests are logged, reviewed and prioritised promptly.
• Resolve routine systems and data queries, providing excellent customer service to colleagues across the business.
• Complete approved system and master data updates accurately and in line with agreed processes and controls.
• Maintain system records, user guides and supporting documentation to ensure information remains current and accessible.
• Provide first-line guidance to users on business systems, processes and information requirements.
• Ensure requests contain the appropriate information and approvals before progressing updates or changes.
• Escalate complex or higher-risk issues to analysts, system owners or technical teams where required.
• Support testing, data validation and user acceptance activities for system changes and enhancements.
• Maintain accurate records of requests, updates, testing outcomes and actions taken.
• Work collaboratively with teams across the business to support reliable systems, accurate data and efficient processes.
• Identify recurring issues, trends and opportunities to improve services, systems and ways of working.

Hours: Full-time, 37.5 hours per week (Mon–Fri, 08:30–17:00)

Why Join Shepherd Neame?

• Competitive Pay - rewarding your skills and contribution
• Life Insurance - 4 x your salary (for members of the Pension Scheme)
• Staff Discounts - enjoy savings in our pubs and hotels
• Wellbeing Support - access to 24/7 GP, counselling and mental health resources
• Fun Company Events - be part of a team that celebrates success

What You’ll Need:

• Experience in an administration, systems, data or customer support role.
• Confidence using Microsoft Office and learning new systems quickly.
• Strong attention to detail and a commitment to maintaining accurate records and data.
• Excellent organisation and prioritisation skills.
• Strong written and verbal communication skills.
• A customer-focused approach and a desire to provide excellent support to colleagues.
• The ability to manage competing priorities and meet agreed deadlines.
• Confidence in recognising when issues need to be escalated.
• Experience using shared inboxes, ticketing systems or business support tools would be advantageous.
• Knowledge of ERP, retail, finance or other business systems would be beneficial, but is not essential.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.