Business Systems Manager

Curo Services; Devon and Torbay; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading lifestyle and homewares business is looking for a Business Systems Manager based in South Devon. In this hybrid role, you will manage the full business systems landscape involving e-commerce and ERP platforms, focusing on operational performance and technology development. Your commercial awareness and expertise in managing Shopify and ERP systems are essential to streamline operations and boost efficiency. You will work in a collaborative environment, engaging with multiple teams while being integral to the company's technology strategy.

Benefits

25 days holiday per year

BUPA Healthcare Plan

Life Cover Insurance

Pension

Cycle to Work scheme

Exclusive discounts on products

Paid Charity Volunteering Days

Qualifications

• Previous experience in business systems or operational systems.
• Strong commercial awareness with prioritisation skills.
• Hands-on experience with Shopify and ERP management.

Responsibilities

• Own the systems landscape across e-commerce and ERP.
• Manage integration and data flow across various platforms.
• Oversee vendor relationships and ensure service levels.

Skills

Business systems understanding

ERP administration

E-commerce knowledge

Integration management

Strong communication skills

Tools

Shopify

Khaos Control

Job description

Business Systems Manager – South Devon (Hybrid) – RL8070

Location: South Devon (Hybrid)

Reference: RL8070

Salary: Competitive

Benefits: 25 days holiday per year, BUPA Healthcare Plan, Life Cover Insurance, Pension, Cycle to Work scheme, Exclusive discounts on products, Paid Charity Volunteering Days

The Client

A respected lifestyle and homewares business founded on ethical sourcing, craftsmanship and sustainable design principles. Operating as a certified B Corp, the organisation balances commercial growth with purpose and responsible trading. The business has evolved from a small‑scale wholesale concept into a recognised multi‑channel operation and retains a hands‑on, collaborative culture where individuals are close to the detail and able to shape how the business works.

The Role

This is a standalone role owning the full business systems landscape across e‑commerce, ERP, retail and operational platforms. Reporting into the CFO, you will be accountable for the availability, performance and development of the technology stack and supporting processes. This exciting role suits someone comfortable working in a lean SME environment where systems responsibility is centralised. It requires sound commercial understanding, the ability to prioritise based on trading impact and a balance of operational firefighting and forward improvement planning. You will need to be both hands‑on and strategic, able to respond quickly to issues affecting order flow, stock, customer experience, and trading partners. A phased handover will be provided by the current post holder, with the expectation that you will become fully self‑sufficient. On‑site presence in South Devon is required to effectively understand business processes and maintain operational awareness. You can expect to spend two to three days per week across the head office and local sites, with occasional visits to other retail locations when required.

Key Responsibilities

Systems Ownership and Administration

• Act as primary owner for ERP, Shopify and related systems, including configuration, troubleshooting and optimisation
• Manage and maintain Khaos Control ERP which sits at the centre of business operations
• Support day‑to‑day enquiries and technical issues, ensuring platform stability and continuity
• Maintain documentation, workflows, and process mapping

Systems Integration and Data Flow

• Manage integration performance and data synchronisation across Shopify, ERP, WMS, PIM and forecasting tools
• Troubleshoot and resolve integration failures, escalating when necessary
• Ensure smooth data flow across retail partners including Next and John Lewis where commercial sensitivity and SLA expectations are high
• Drive improvements in data quality, reliability, and reporting

Vendor and Partner Management

• Manage relationships with platform vendors and outsourced support including IT partners
• Maintain service levels, track support tickets and delivery progress
• Represent internal requirements and advocate for improvements

IT Infrastructure Oversight

• Oversee IT equipment, software licences and retail POS systems
• Coordinate with external IT support services to ensure operational availability and compliance
• Manage inventory and user access controls

Cross‑Functional Collaboration

• Work closely with merchandising, operations, warehouse, trading, customer care, and finance teams to understand and support their workflow requirements
• Provide user training, knowledge sharing and systems guidance
• Translate business priorities into system changes or process enhancements

Project Work

• Lead and deliver improvement projects including infrastructure enhancements, workflow optimisation, and system upgrades
• Support the technology aspects of planned retail expansion and new store readiness
• Contribute to medium‑term platform roadmap activities

Essential Skills and Experience

• Background in business systems, ERP administration, e‑commerce, or operational systems
• Strong commercial awareness and ability to prioritise based on trading and customer impact
• Proven hands‑on experience managing Shopify and ERP platforms (Khaos Control experience is highly advantageous)
• Exposure to integration management, EDIs and multi‑channel data flows
• Capable of working independently without internal systems support
• Strong communication and stakeholder alignment skills
• Ability to translate technical concepts for users across finance, merchandising and customer care
• Comfortable balancing reactive issue resolution with structured improvement activity

Desirable Experience

• Retail, e‑commerce or consumer product background
• Understanding of purchasing, stock flow, sales order processing, and warehouse operations
• Knowledge of WMS, PIM or forecasting technologies (Slimstock/Pimberley advantageous)
• Experience supporting physical retail, POS and store technology
• Experience working with outsourced IT providers