Business Systems Analyst

LiveWest Homes Ltd; Exeter; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading community-focused organization is seeking a Business Systems Analyst to drive IT transformation. This role involves collaborating with stakeholders, implementing enterprise systems, and enhancing user experience. You will utilize your skills in IT application systems, SQL databases, and project management in a supportive and innovative environment. The organization offers a hybrid work model, requiring office attendance 2 days a week. Opportunities for professional development and a commitment to diversity and inclusion are emphasized.

Benefits

Hybrid working with 2 - 3 days in the office

Generous annual leave starting at 26 days

Up to 9% employer pension contributions

Health care cash plan and discounts

Ongoing personal and professional growth opportunities

Mental health support and enhanced sick pay

Volunteering days to support communities

Qualifications

• Strong background in IT Application Systems implementation and delivery.
• Experience of business analysis techniques and methodologies, including requirements elicitation.
• Demonstrable experience of managing and maintaining SQL Databases, including writing SQL to interrogate data.
• Good level of general IT knowledge and experience in a Windows server environment.
• Experience of integrating systems and understanding of APIs and web technologies.

Responsibilities

• Gather and analyse business requirements with stakeholders.
• Design and model processes and solutions aligning with organizational goals.
• Implement and maintain enterprise IT systems.
• Support digital transformation projects.
• Bridge communication between technical teams and business units.

Skills

IT Application Systems implementation

Business analysis techniques

SQL Databases management

Project management

General IT knowledge

API understanding

Communication

Self-motivation

Attention to detail

Job description

About The Role:

Are you a skilled IT professional with a passion for enterprise systems and a knack for turning business needs into smart technical solutions? At LiveWest, we are on an exciting journey of IT transformation — and we want you to be part of it.

As a Business Systems Analyst, you will play a key role in shaping the future of our IT Application Services. You will help introduce, configure, and implement innovative systems that support our colleagues and enhance the experience of our customers.

Key Responsibilities:

• Collaborating with stakeholders to gather and analyse business requirements.
• Designing and modelling processes and solutions that align with organisational goals.
• Implementing and maintaining enterprise IT systems across housing, asset, and repairs management.
• Leading and supporting projects that drive digital transformation.
• Bridging the gap between technical teams and business units to ensure seamless delivery.
• Continuously improving systems to meet evolving needs.

Why Join LiveWest:

At LiveWest, we believe in making a real difference — not just for our customers, but for our people too. You will be part of a forward-thinking organisation that values innovation, collaboration, and personal growth. We offer a supportive environment where your ideas matter and your skills can shine.

This role is being offered on a full time, permanent term basis. You can be based in any of our 3 main offices in Exeter, Tolvaddon or Weston-super-Mare. We offer a hybrid working style for this position and there is a requirement to attend an office 2 days per week.

There will be occasional travel required as part of this role and therefore access to your own vehicle is essential. There will also be a very occasional need to work outside of normal office hours.

For further information about this role, please view our candidate information pack.

About The Candidate:

To be successful in your application for the role of Business Systems Analyst you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• A strong background in IT Application Systems implementation and delivery.
• Experience of business analysis techniques and methodologies, including requirements elicitation.
• Demonstrable experience of managing and maintaining SQL Databases, including writing SQL to interrogate data.
• Experience of project or work package management, and working within a project team environment.
• A good level of general IT knowledge and experience and be comfortable working in a Windows server environment.
• Experience of integrating systems and an understanding of APIs and web technologies.
• A good communicator, able to elicit ideas and convey information in a clear and concise manner for both technical and non-technical audiences, including producing clear and concise documentation.
• Self-motivated and able to work with minimal supervision and guidance; taking ownership of issues and seeking resolutions.
• A thorough and logical approach, with an attention to detail.
• A full, valid driving licence and access to a suitable vehicle.
• Desirable: Experience with or knowledge of supporting and implementing Housing/Asset Management Systems, or Repairs and Maintenance Systems.

Note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company:

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.