Business System Engineer

Nottingham Building Society; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive package

Annual discretionary bonus

29 days holiday plus bank holidays

Medicash & wellbeing resources

Volunteer days via Samuel Fox

Job summary

Nottingham Building Society is seeking a hands-on Business Systems Engineer to configure, support and improve Salesforce, Dynamics and other critical platforms. You will work with Product Owners, Engineers and stakeholders to deliver secure, scalable solutions and maintain data integrity.

You'll balance delivery pace with governance, engage with both technical and non-technical audiences, and contribute to continuous improvements that enhance user experiences and operational efficiency.

Qualifications

• Strong understanding of Salesforce, Dynamics or similar SaaS platforms.
• Configuration of workflows, security models, objects, fields and reporting capabilities.
• Understanding of APIs, data flows and system integration principles.
• Knowledge of data governance, quality management, access controls and compliance requirements.
• Experience supporting users and resolving production system issues.
• Ability to gather requirements and communicate with technical and non-technical audiences.
• Comfortable working in Agile environments and managing competing priorities.
• Ownership-driven, pragmatic, collaborative and focused on user outcomes.

Responsibilities

• Platform Configuration & Administration – Configure, maintain and optimise Salesforce, Dynamics and other business systems.
• System Enhancements – Deliver platform improvements through configuration, including workflows, automation, reporting and dashboards.
• User Support – Provide access management, issue resolution and day-to-day support to business users.
• Problem Solving – Diagnose and resolve system, data and integration issues to maintain service reliability.
• Stakeholder Collaboration – Translate business requirements into effective system solutions and platform changes.
• Integration Management – Support integrations between internal systems and third-party applications.
• Data & Governance – Ensure data quality, security, compliance and governance controls.
• Release & Environment Management – Support deployments, manage environments and contribute to change processes.

Skills

Stakeholder management

Agile delivery

Problem solving

Data governance

Security & compliance awareness

Ownership & collaboration

Tools

Salesforce

Dynamics

APIs & Integrations

Job description

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.

A hands-on Business Systems Engineer responsible for configuring, supporting and continuously improving Salesforce, Dynamics and other business-critical platforms. Working closely with Product Owners, Engineers and business stakeholders, you'll deliver secure, scalable solutions, maintain platform health and data integrity, and drive improvements that enhance both user experience and operational efficiency.

You'll be a collaborative and service-focused systems professional with strong SaaS platform expertise, excellent problem-solving skills and a passion for improving systems and user experiences. You'll balance delivery pace with governance requirements while confidently engaging with both technical and non-technical stakeholders.

Here’s a taste of what you will be doing as a Business System Engineer at Nottingham Building Society:

• Platform Configuration & Administration – Configure, maintain and optimise Salesforce, Dynamics and other business systems to support business operations.
• System Enhancements – Deliver platform improvements through configuration, including workflows, automation, reporting and dashboards.
• User Support – Provide access management, issue resolution and day-to-day support to business users.
• Problem Solving – Diagnose and resolve system, data and integration issues to maintain service reliability.
• Stakeholder Collaboration – Translate business requirements into effective system solutions and platform changes.
• Integration Management – Support integrations between internal systems and third-party applications.
• Data & Governance – Ensure data quality, security, compliance and appropriate governance controls across platforms.
• Release & Environment Management – Support deployments, manage environments and contribute to change and release processes.

About You:

• Business Systems Expertise – Strong understanding of Salesforce, Dynamics or similar SaaS platforms.
• Configuration Experience – Proven ability to configure workflows, security models, objects, fields and reporting capabilities.
• Integration Knowledge – Understanding of APIs, data flows and system integration principles.
• Data & Security Awareness – Knowledge of data governance, quality management, access controls and compliance requirements.
• Operational Support Experience – Experience supporting users and resolving production system issues.
• Stakeholder Management – Ability to gather requirements and communicate effectively with technical and non-technical audiences.
• Delivery Mindset – Comfortable working within Agile environments and managing competing priorities.
• Personal Attributes – Ownership-driven, pragmatic, collaborative and focused on continuous improvement and delivering great user outcomes.
• Competitive Package - Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays.
• Health & Wellbeing - Access to Medicash, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work.
• Work-Life Balance- 35-hour working week for full‑time roles, with flexibility to help you perform at your best.
• Career Growth - Ongoing personal and professional development, we’ll support your ambitions and help you grow your potential.
• Inclusive Culture - Be part of a friendly, values‑led team that genuinely cares about doing the right thing for colleagues and customers.
• Giving Back - Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation.
• Sustainability Focus - Join a business committed to reducing its carbon footprint and making a positive impact on the environment.
• Free access to Octopus Money - Financial coaching & tools that help you plan, manage, and make the most of your money.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.