Product Performance Manager

Nottingham Building Society; Nottingham; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medicash healthcare scheme

29 days annual leave + bank holidays

Enhanced family leave

35-hour week for work/life balance

Friendly and inclusive culture

Sustainability agenda

Volunteer days via Samuel Fox 2 days/£

Job summary

Nottingham Building Society is seeking a Product Performance Manager at head office in Nottingham. Hybrid working with a minimum of 2 days on-site per week. You will own how our mortgage strategy performs commercially, driving customer and financial outcomes across key lending segments.

You will lead cross-functional product reviews, monitor sales and conversions, tackle risks, and shape fair value, fees, and customer communications while collaborating with Pricing and Credit Risk teams.

Qualifications

• Experience in mortgage product in regulated financial services.
• Proven track record driving customer and commercial outcomes through holistic product management.

Responsibilities

• Own performance across product segments with metrics, triggers and actions.
• Oversee end-to-end product proposition with Credit Risk, Sales, Operations and Marketing.
• Monitor sales performance and pipeline conversion; identify improvements.
• Lead product reviews; identify risks and opportunities.
• Bring market insight to actionable improvements.
• Own approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence pricing strategy.

Skills

Mortgage product experience

Regulated FS environment

Performance management

Cross-functional collaboration

Job description

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: Up to £65,000 per annum (depending on experience)

We’re hiring a Product Performance Managers!

In this role, you’ll oversee how our mortgage strategy comes to life commercially, owning performance management within a key lending segment and helping us achieve our ambitions.

Here’s a taste of what you will be doing as a Product Performance Manager at Nottingham Building Society: -

• Own performance across your product segments, including metrics, triggers and actions to drive results.
• Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
• Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
• Lead product reviews, identifying key risks and opportunities.
• Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
• Own our approach to fair value, fees and charges.
• Shape customer communications and retention strategies.
• Collaborate with Pricing to influence overall pricing strategy.

About you: -

• Experience in mortgage product or similar roles within a regulated financial services environment.
• Demonstrated success in driving customer and commercial outcomes through holistic product management.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us: -

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.