Business Support Supervisor

Hertfordshire County Council; Stevenage; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

Hertfordshire County Council in Stevenage is seeking a Business Support Supervisor to lead a small team delivering essential administrative support. The role involves allocating tasks, resolving resource and demand issues, and supporting cross-council activities to ensure high-quality services for residents.

The successful candidate will guide Senior and Support Officers, maintain strong stakeholder relationships, and uphold accuracy under tight deadlines in a hybrid working environment.

Qualifications

• Extensive experience in administrative or support roles.
• Strong organisational and multitasking abilities.
• Clear communication with diverse audiences.
• Ability to build relationships with managers and staff.
• Proficiency in Microsoft Office Suite and related software.
• Experience working in a fast-paced team environment.

Responsibilities

• Supervise a small team to deliver Business Support activities.
• Allocate work within the team based on requests.
• Proactively resolve issues related to resources and demand.
• Support complex Business Support activities for the Directorate.
• Foster career development of Senior and Support Officers.
• Line-manage Senior Support Officers and Support Officers.

Skills

Administration experience

Microsoft Office

Communication skills

Team supervision

Numeracy & literacy

Education

Degree or vocational qualification

Job description

Job Title: Business Support Supervisor

Job Introduction

Starting Salary: £35,570 opportunity to progress to £38,510 per annum

Hours:37

Location: Stevenage/Apsley/Hybrid

Contract Type: Permanent

Directorate: Resources

About The Team

Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments.

Our Business Support Service is looking for Business Support Supervisors who will be supervising a small team within the Business Support service.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire

About The Role

Business Support Supervisors will:

• Be responsible for managing a small team to deliver Business Support activities and quality assure their work
• Allocate work within the team based on requests from the Directorate or line manager
• Proactively solve issues within the team, especially related to resource allocation and demand management, and **escalate** as needed
• Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging experience and knowledge
• Support career development of Senior Support Officers and Support Officers
• Line manages both Senior Support Officers and Support Officers

About You

Essential:

• Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• A proven track record of establishing and improving business processes
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• Strong numeracy and literacy skills plus broad experience in area of expertise.
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.

Desirable:

• Recognised vocational qualification or degree qualified.
• Experience in the administration of meetings and taking notes actions would be beneficial.
• Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.
• Understanding of HR processes and procedures would be beneficial.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here: Job profiles: Business support services

To hear more about this opportunity please contact [e-mail] an informal discussion about the role.

Interview Date: to be confirmed

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.