Business Services Senior Co-ordinator

Durham County Council; North East; Hybrid; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

27 days annual leave (32 after 5 years

Job summary

Durham County Council is seeking a experienced Senior Co-ordinator to lead a business services team and deliver high-quality admin support across planning, development, spatial policy and environmental design. The role involves first-line people management and ensuring responsive services across the organisation.

You will guide teams, promote continuous improvement, and work collaboratively with colleagues while maintaining strong relationships with customers and stakeholders.

Qualifications

• Experience of leading and supervising an administrative team.
• Strong understanding of business support and administrative processes.
• Proactive approach to problem-solving and continuous improvement.
• Ability to communicate effectively and build positive relationships with colleagues and customers.

Responsibilities

• Provide day-to-day leadership, guidance and wellbeing activities for the team.
• Deliver excellent customer service and build relationships with internal and external customers.
• Champion high standards, quality and continuous improvement across the team.
• Resolve issues and identify better ways of delivering services across Business Services.

Skills

People management

Administrative leadership

Customer service

Communication

Problem solving

Education

NVQ Level 3 qualification

Job description

Are you an experienced administrator who enjoys supporting people, leading a team and making sure services run smoothly? A fantastic opportunity has arisen within Business Services for a motivated and people-focused Senior Co-ordinator to join our team on a full-time temporary basis, working 37 hours per week. This is a key role within Durham County Council, where you’ll provide first-line people management and play an important part in ensuring the delivery of high-quality business support and administrative services across the organisation.

WHAT IS INVOLVED?

You’ll be supporting Business Services colleagues working across Planning & Development, Spatial Policy, Building Control and Environmental Design, making this a varied and rewarding opportunity for someone who enjoys working collaboratively and making a real difference.

As a Business Services Senior Co-ordinator, you’ll provide leadership, guidance and support to a business services team, helping colleagues to deliver an effective, responsive and high-quality service.

You’ll need a strong understanding of the activities, processes and systems delivered by the team, together with the ability to work collaboratively across different service areas and team boundaries.

• Leading and supporting colleagues – providing day-to-day guidance and undertaking performance, development and wellbeing activities to help colleagues thrive.
• Delivering excellent customer service – building positive relationships with internal and external customers and stakeholders to ensure a responsive and effective Business Services function.
• Championing high standards – promoting quality, collaboration and continuous improvement across the team.
• Solving problems and improving services – taking a proactive approach to resolving issues and identifying new and better ways of working.
• Working collaboratively – building effective relationships across Business Services and the wider organisation to support the smooth delivery of council services.

This is an ideal opportunity for someone who enjoys working with people, thrives on variety and takes pride in delivering excellent services.

You’ll join a supportive team where your contribution will be valued. You’ll be trusted to use your initiative, encouraged to share your ideas and given the opportunity to help shape how we deliver our services. If you’re looking for a role where you can use your leadership and administrative experience to make a meaningful contribution, we’d love to hear from you.

WHAT WILL I NEED?

• An NVQ Level 3 qualification or equivalent in a relevant subject.
• Experience of leading and supervising an administrative team.
• A strong understanding of business support and administrative processes and systems.
• The ability to communicate effectively and build positive relationships with colleagues and customers.
• A proactive approach to problem-solving and continuous improvement.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is expected interviews will be held week commencing 28th September 2026.

Weoperatea guaranteed interview scheme for applicants that can show they meet all the essential criteria and haveindicatedthey have a disability, are a looked after young person, careleaveror a veteran.

OUR OFFER TO YOU

• Attractive salaries
• Generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service)
• Membership of the excellent contributory career average Local Government Pension Scheme
• A range of flexible working arrangements including hybrid working (home and office) where applicable
• Rewards and benefits are subject to individual terms and conditions

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement.

We welcome applications from everyone and make employment decisions based on skills and ability.

As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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