Business Support Team Leader

Staffordshire Local Enterprise Partnership; Newcastle-under-Lyme; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

LGPS

Learning & development

Staff wellbeing

Job summary

Staffordshire County Council is seeking an experienced Business Support Team Leader to oversee and develop a team delivering administrative and operational support to frontline Children and Families services. The role requires office-based working for a minimum of three days per week and involves travel between sites.

You will manage financial processes, promote service improvements and digital working, and work closely with managers and partner organisations to ensure high-quality service

Qualifications

• Experience of managing teams within an administrative, business support or operational environment.
• Experience of performance management, workload planning and service delivery.
• Knowledge of financial procedures and budget monitoring.
• Strong IT skills, including Microsoft 365 applications.
• Health and safety responsibilities in a workplace environment.
• Experience of working with a wide range of stakeholders and customers.

Responsibilities

• Lead, motivate and develop a team of Business Support professionals across district locations.
• Ensure high-quality business support services are delivered efficiently to frontline Children and Families teams.
• Manage staff performance, attendance, wellbeing and development.
• Coordinate workloads and resources to meet changing service demands.
• Support recruitment, induction and training activities.
• Manage financial processes in line with County Council procedures.
• Oversee office accommodation, facilities, health and safety and business continuity.
• Collaborate with managers and stakeholders to identify opportunities for service improvement.
• Promote digital ways of working to improve efficiency and customer experience.
• Analyse information to provide guidance for operational decisions.
• Act as a visible leader and promote continuous improvement.

Skills

Team leadership

Performance management

Workload planning

Service delivery

Health and safety

Stakeholder engagement

Tools

Microsoft 365

Job description

The following content displays a map of the jobs location - Castle House, Barracks Road, Newcastle under Lyme

Castle House, Barracks Road, Newcastle under Lyme

Closing Date:

08/10/2026

Job Category:

Administration

Directorate:

Transformation

Business Unit:

Corporate Operations

Job Introduction

Do you have experience of leading teams and delivering high-quality business support services? Are you passionate about developing people, improving processes and making a difference to children and families?

At Staffordshire County Council, we are committed to ensuring children, young people and families receive the right support at the right time. Our Business Support Teams play a vital role in enabling frontline services to deliver the best possible outcomes for children and families across Staffordshire.

As a Business Support Team Leader, you will join a supportive and forward-thinking service where your leadership, organisational skills and commitment to excellent customer service will make a real difference. We offer a range of employee benefits including flexible working opportunities, generous annual leave entitlement, access to the Local Government Pension Scheme, ongoing learning and development opportunities and a commitment to supporting staff wellbeing.

The role will require office-based working for a minimum of three days per week.

This post is designated as a Casual Car User and there will be a requirement to travel between sites.

This is a 18-month fixed term contract. Hours of work are 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm on Fridays.

We are seeking a dynamic and organised Business Support Team Leader to manage and coordinate business support services within Children and Families Services.

In this varied and rewarding role, you will:

• Lead and develop a team of business support professionals.
• Ensure the effective delivery of administrative and operational support to frontline services.
• Manage financial processes and support budget monitoring activities.
• Promote service improvements and digital ways of working.
• Support the management of buildings, facilities, health and safety and local operational processes.
• Build strong working relationships with managers, practitioners and partner organisations.

This role offers an excellent opportunity for an experienced team leader to make a meaningful contribution within a service that supports some of the most vulnerable children and families across Staffordshire.

Main Responsibilities

In this role you will:

• Lead, motivate and support a team of Business Support professionals across district locations.
• Ensure high-quality business support services are delivered efficiently and effectively to frontline Children and Families teams.
• Manage staff performance, attendance, wellbeing and development, creating a positive and supportive working environment.
• Coordinate workloads and resources to meet changing service demands and priorities.
• Contribute to recruitment, induction and training activities.
• Manage and monitor financial processes in line with County Council regulations and procedures.
• Support the management of office accommodation, facilities, equipment, health and safety and business continuity arrangements.
• Work collaboratively with managers and stakeholders to identify opportunities for service improvement.
• Promote innovation and digital ways of working to improve efficiency and customer experience.
• Analyse information and provide advice, guidance and solutions to support operational decision-making.
• Act as a visible leader, championing organisational values and continuous improvement across the service.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• Experience of managing teams within an administrative, business support or operational environment.
• Experience of performance management, workload planning and service delivery.
• Knowledge of financial procedures, budget monitoring or business administration processes.
• Strong IT skills, including Microsoft 365 applications.
• An understanding of health and safety responsibilities within a workplace environment.
• Experience of working collaboratively with a wide range of stakeholders and customers.

Interviews will be held on 19th October 2026

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people.

We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers- we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.