Business Support Specialist

OTIS LIMITED; Leicester; On-site; GBP 25,000 - 38,000; Full time

Job summary

OTIS LIMITED is seeking a Business Support Specialist to assist our Service Sales team in Leicester. You will review contracts, support sales with queries, manage service contracts in the contract management system, and help with invoicing, credits, and post-contract changes.

You will work with Credit Control, maintain accurate records, and contribute to process improvements while adhering to Otis safety, ethics, and quality standards.

Qualifications

• Strong administrative and organisational skills.
• Understanding of contract law and contractual principles.
• Strong Microsoft Office skills and confidence using business systems.
• Excellent communication skills and attention to detail.
• A proactive, collaborative and structured approach.

Responsibilities

• Review contracts and support Sales with contractual and compliance queries.
• Manage new service contracts through our Service Contract Management system.
• Support contract approvals, invoicing, credits and post-contract changes.
• Work with Credit Control on contractual queries and disputes.
• Maintain accurate contract records and support continuous improvement and standard work.
• Work in line with Otis safety, quality, ethics and compliance requirements.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

Proactive & collaborative

Tools

Microsoft Office

Contract management systems

CRM systems

Job description

We're looking for a Business Support Specialist to join Otis and support our Service Sales organisation. You'll work closely with Sales and colleagues across the business to ensure service contracts are reviewed, approved and processed accurately, while helping us manage contractual risk and compliance. On a typical day, you will:

• Review contracts and support Sales with contractual and compliance queries.
• Manage new service contracts through our Service Contract Management system.
• Support contract approvals, invoicing, credits and post-contract changes.
• Work with Credit Control on contractual queries and disputes.
• Maintain accurate contract records and support continuous improvement and standard work.
• Work in line with Otis safety, quality, ethics and compliance requirements. You will receive employment with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

If you enjoy working with people, processes and contracts, we'd love to hear from you.

Are you organised, detail-oriented and comfortable working with contracts and commercial processes?

• Strong administrative and organisational skills.
• An understanding of contract law and contractual principles.
• Strong Microsoft Office skills and confidence using business systems.
• Excellent communication skills and attention to detail.
• A proactive, collaborative and structured approach.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. Become a part of the Otis team and help us #Buildwhatsnext!