Business Support Specialist

Otis Elevator Co.; Leicester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Intensive training in technology and流程

Collaborative environment

Job summary

Otis Worldwide Corporation is seeking a Business Support Specialist to join the Service Sales team in Leicester. You will review contracts, manage service agreements, and support approvals, invoicing, and post-contract changes while ensuring compliance and minimizing contractual risk.

The role emphasizes organisational skills, contract law understanding, strong communication, and a proactive, collaborative approach in a fast-paced, globally leading elevator and escalator company.

Qualifications

• Strong administrative and organisational skills.
• Understanding of contract law and contractual principles.
• Excellent communication skills and attention to detail.
• Proactive, collaborative and structured approach.

Responsibilities

• Review contracts and answer contractual/compliance questions for Sales.
• Manage new service contracts via the Service Contract Management system.
• Support contract approvals, invoicing, credits and post-contract changes.
• Collaborate with Credit Control on contractual queries and disputes.
• Maintain accurate contract records and drive continuous improvement.
• Adhere to Otis safety, quality, ethics and compliance requirements.

Skills

Administrative skills

Organisational skills

Contract understanding

Microsoft Office proficiency

Attention to detail

Communication skills

Proactive collaboration

Tools

Contract management system

Job description

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Date Posted:

2026-10-29

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Business Support Specialist – Service Sales

Leicester Contact Center Grove Park

Are you organised, detail-oriented and comfortable working with contracts and commercial processes?

We’re looking for a Business Support Specialist to join Otis and support our Service Sales organisation. You’ll work closely with Sales and colleagues across the business to ensure service contracts are reviewed, approved and processed accurately, while helping us manage contractual risk and compliance.

On a typical day, you will:

• Review contracts and support Sales with contractual and compliance queries.
• Manage new service contracts through our Service Contract Management system.
• Support contract approvals, invoicing, credits and post-contract changes.
• Work with Credit Control on contractual queries and disputes.
• Maintain accurate contract records and support continuous improvement and standard work.
• Work in line with Otis safety, quality, ethics and compliance requirements.

What you’ll bring:

• Strong administrative and organisational skills.
• An understanding of contract law and contractual principles.
• Strong Microsoft Office skills and confidence using business systems.
• Excellent communication skills and attention to detail.
• A proactive, collaborative and structured approach.

What’s In it For Me / Benefits:

• You will receive employment with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards
• We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

If you enjoy working with people, processes and contracts, we’d love to hear from you.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis. Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].