Key Account Administrator

Otis SE; Leicester; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Fixed-term contract

Intensive training

Local remuneration

Zusammenfassung

Otis, a world-leading elevator and escalator manufacturer, is recruiting a Key Accounts Administrator to join the Service Delivery Team in Leicester on a fixed-term 6-month contract. Monday to Friday 8am-4pm or 10am-6pm.

On a typical day you will build relationships with our key account clients, update clients and portals, provide bespoke reports via the Otis CRM, support account managers, and keep customers informed about progress, including any shutdown units.

Qualifikationen

• Excellent customer service mindset and drive.
• Outstanding written and verbal communication skills.
• Able to work as part of a team and handle pressure.

Aufgaben

• Build relationships with key account clients and account teams.
• Update clients and portals, ensure closure of work orders.
• Provide bespoke reports via Otis CRM.
• Support Account managers with information for meetings.
• Provide updates on shutdowns and inform customers of progress.

Kenntnisse

Customer service

Communication skills

Team player

Jobbeschreibung

Key Accounts Administrator - Fixed Term Contract 6 months

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Key Accounts Administrator working within our Service Delivery Team, based in Leicester. The working days are Monday to Friday 8am - 4pm or Monday to Friday 10am-6pm.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s in it for you / Benefits

• You will receive a fixed-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.