Business Support Officer (Front Door)

Wmjobs; Brierley Hill; On-site; GBP 18,000 - 24,000; Part time

Job summary

Dudley Metropolitan Borough Council is seeking a part-time Business Support Officer for the Front Door Team within Children's Services. You will provide administrative support to Social Workers, Front Door Advisors and Team Managers, handling safeguarding referrals via the portal, phone and email and maintaining records.

You will need strong Microsoft Office skills, attention to detail and the ability to manage competing priorities while delivering a high standard of service.

Qualifications

• Excellent attention to detail and high accuracy.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Strong organisational skills with ability to manage a varied workload.
• Excellent communication and interpersonal skills.
• Capable of working under pressure and meeting tight deadlines.
• Experience in business support, administrative or social care settings, or transferable skills.

Responsibilities

• Respond to and manage all enquiries for the Front Door service.
• Process safeguarding referrals via the Dudley Portal, telephone, and email.
• Complete Local Authority checks promptly and accurately.
• Perform daily DART tasks and maintain records.
• Process and manage missing person alerts.
• Support FOI requests.
• Maintain accurate records across systems and databases.
• Provide administrative support to meet service needs.

Skills

Attention to detail

Communication skills

Organisational skills

Ability to work under pressure

Transferable skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BusinessSupport Officer (Part Time, Permanent) Our highly skilled and supportive Front Door Team is looking for a dedicated Business Support Officer to join us on a part-time, permanent basis. This is a vital role at the heart of Children's Services, providing administrative support to Social Workers, Front Door Advisors and Team Managers. Working days: Wednesday 1:30 - 5pm, Thursday 9am - 5pm and Friday 9am - 5pm

As part of this busy team, you will be responsible for processing and managing safeguarding referrals received through the Dudley Portal, telephone calls and emails. Due to the urgent nature of the work, you will need to work efficiently, accurately and confidently, managing competing priorities while maintaining a high standard of service.

You will communicate with a wide range of professionals, partner agencies and members of the public on a daily basis, making excellent communication and customer service skills essential.

Key Responsibilities

• Responding to and managing all enquiries received by the Front Door service.
• Processing safeguarding referrals received via the Dudley Portal, telephone and email.
• Completing Local Authority (LA) checks promptly and accurately.
• Undertaking daily DART tasks and maintaining records.
• Processing and managing missing person alerts.
• Supporting Freedom of Information (FOI) requests.
• Maintaining accurate records across relevant systems and databases.
• Providing administrative support to meet the needs of the service.

About You

We are looking for someone who:

• Has excellent attention to detail and a high level of accuracy.
• Is confident using Microsoft Office applications, including Outlook, Word and Excel.
• Has strong organisational skills and can effectively manage a varied workload.
• Demonstrates excellent communication and interpersonal skills.
• Can work well under pressure and meet tight deadlines.
• Has experience in a business support, administrative or social care setting, or can demonstrate relevant transferable skills.

This is an exciting opportunity to join a respected and experienced team where your contribution will directly support the safeguarding and wellbeing of children, young people and families across Dudley. We offer a welcoming team environment, varied work and the chance to develop your skills while making a meaningful difference every day.

For further information call Sadia Riaz on 01384 813006 or e-mail [e-mail]

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents Business Support Officer G4.docx
Employee Benefits List.pdf