Safeguarding Admin & Front Door Support — Part Time

Wmjobs; Brierley Hill; On-site; GBP 18,000 - 24,000; Part time

Job summary

Dudley Metropolitan Borough Council is seeking a part-time Business Support Officer for the Front Door Team within Children's Services. You will provide administrative support to Social Workers, Front Door Advisors and Team Managers, handling safeguarding referrals via the portal, phone and email and maintaining records.

You will need strong Microsoft Office skills, attention to detail and the ability to manage competing priorities while delivering a high standard of service.

Qualifications

• Excellent attention to detail and high accuracy.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Strong organisational skills with ability to manage a varied workload.
• Excellent communication and interpersonal skills.
• Capable of working under pressure and meeting tight deadlines.
• Experience in business support, administrative or social care settings, or transferable skills.

Responsibilities

• Respond to and manage all enquiries for the Front Door service.
• Process safeguarding referrals via the Dudley Portal, telephone, and email.
• Complete Local Authority checks promptly and accurately.
• Perform daily DART tasks and maintain records.
• Process and manage missing person alerts.
• Support FOI requests.
• Maintain accurate records across systems and databases.
• Provide administrative support to meet service needs.

Skills

Attention to detail

Communication skills

Organisational skills

Ability to work under pressure

Transferable skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dudley Metropolitan Borough Council is seeking a part-time Business Support Officer for the Front Door Team within Children's Services. You will provide administrative support to Social Workers, Front Door Advisors and Team Managers, handling safeguarding referrals via the portal, phone and email and maintaining records.

You will need strong Microsoft Office skills, attention to detail and the ability to manage competing priorities while delivering a high standard of service.