Child safeguarding Admin & Front Desk Support (Part-Time)

Hurst Green; Brierley Hill; On-site; GBP 21,000 - 27,000; Part time

Job summary

Dudley Council is seeking a part-time Business Support Officer to provide essential administrative support within the Front Door Team of Children's Services. The role focuses on handling safeguarding referrals via the Dudley Portal, calls and emails, and maintaining accurate records across systems.

The post requires excellent attention to detail, strong Microsoft Office skills, and the ability to work under pressure while prioritising a varied workload.

Qualifications

• Excellent attention to detail and a high level of accuracy.
• Confident in using Microsoft Office applications (Outlook, Word, Excel).
• Strong organisational skills with ability to manage a varied workload.
• Excellent communication and interpersonal skills.

Responsibilities

• Responding to and managing all enquiries received by the Front Door service.
• Processing safeguarding referrals received via the Dudley Portal, telephone and email.
• Completing Local Authority checks promptly and accurately.
• Undertaking daily DART tasks and maintaining records.
• Processing and managing missing person alerts.
• Supporting Freedom of Information (FOI) requests.
• Maintaining accurate records across relevant systems and databases.
• Providing administrative support to meet the needs of the service.

Skills

Attention to detail

Microsoft Office

Organisational skills

Communication skills

Teamwork

Tools

Outlook

Word

Excel

Job description

Dudley Council is seeking a part-time Business Support Officer to provide essential administrative support within the Front Door Team of Children's Services. The role focuses on handling safeguarding referrals via the Dudley Portal, calls and emails, and maintaining accurate records across systems.

The post requires excellent attention to detail, strong Microsoft Office skills, and the ability to work under pressure while prioritising a varied workload.