Business Support Officer

Colbern Limited; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Colbern Limited, on behalf of our client, seeks an experienced Business Support Officer to provide high-quality, confidential admin support within the Directorate. The role combines office-based and remote work (2 days remote, 3 days in the office) and emphasizes customer focus and efficiency.

You will draft documents, take minutes, prepare PowerPoint presentations, handle FOI and SAR requests, organise meetings and events, and support corporate initiatives while maintaining robust records and

Qualifications

• Experience providing confidential, efficient business support.
• Proactive, customer-focused approach and strong organisational skills.
• Proficient in drafting documents, minutes and presentations.

Responsibilities

• Provide confidential, accurate and proactive business support within the Directorate.
• Work as part of a business support team, ensuring the team is responsive and customer focused.
• Draft and prepare documents, write minutes, prepare PowerPoint presentations, and handle enquiries.
• Assist with Freedom of Information and Subject Access requests.
• Manage correspondence and file information appropriately.
• Support projects and corporate initiatives as directed by senior managers.
• Ensure administrative procedures operate in line with policies and governance.

Skills

Administrative work

Minutes taking

PowerPoint

FOI requests handling

Customer focus

Tools

Microsoft Office

Job description

Our client is looking for an experienced Business Support Officer

2 days remote 3 days in the office
To provide an effective, high performance, customer focussed business support service that is continuously improving and striving to achieve better outcomes within the Council's operating model.

Main Activities & Responsibilities

• To provide a confidential, accurate, efficient and proactive business support function within the Directorate
• To work as part of a business support team, providing cover when needed, and ensuring the team is proactive, responsive, flexible, efficient and has a strong customer focus
• Handle a range of administrative work in support of the service including the drafting and preparation of documents, writing minutes, preparing power point presentations, handling enquiries coming into the service, organising meetings and events
• To assist and respond to Freedom of Information and Subject Access requests
• To deal with correspondence, both incoming and outgoing, responding directly to queries and ensuring that information is recorded and appropriately filed
• To assist with specific projects as directed/on behalf of senior managers and consistent with the general level of responsibility of this job
• To ensure that Authority and Directorate administrative procedures operate effectively and are in accordance with the Constitution, scheme of delegation and key policies
• To support with the development and introduction of Directorate and Corporate initiatives and the management of associated cultural change
• To work with business support colleagues in other teams across the Council to assist with the development and monitoring of Directorate and Council systems as required by senior managers and support the implementation of corporate standards and initiatives
• To take personal responsibility for remaining aware of the relevant key issues including those of the Corporate and Directorate Plans
• To exercise absolute integrity regarding confidential matters dealt with by this post

Generic Accountabilities

To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training

Colbern Limited along with our clients are an equal opportunities employer