Business Support Officer

West Lancashire Borough Council; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible working arrangements

Local Government Pension Scheme with  

Work-life balance policies

Learning and development opportunities

A supportive and collaborative working

Job summary

West Lancashire Borough Council is seeking a proactive Business Support Officer to join our Business Support Team. This varied administrative role supports Housing and Regulatory Services, Corporate and Customer Services, and Finance, Procurement and Property Services.

You will handle data input, reporting, purchase orders and invoices, and maintain high standards of customer care. The successful candidate will be highly organised, with excellent ICT skills and the ability to work both

Qualifications

• Excellent administrative skills with strong attention to detail.
• Experience inputting, maintaining and extracting data using management information systems.
• Experience processing purchase orders and invoices and meeting tight deadlines.
• Ability to collate and present information to support performance monitoring and reporting.
• Strong ICT skills including Word, Excel and Outlook.
• Excellent verbal and written communication with stakeholders and the public.
• Strong organisational skills and the ability to prioritise competing demands.
• Ability to work independently and as part of a team.
• Positive, resilient and adaptable approach with commitment to continuous improvement.

Responsibilities

• Provide efficient administrative support across multiple service areas (Housing and Regulatory Services; Corporate and Customer Services; Finance, Procurement and Property Services).
• Support Adaptations, Customer Feedback, Patch Problems, MP Enquiries, Waste and Environmental Services.
• Ensure administrative processes are delivered accurately, efficiently and to a high standard.

Skills

Administrative skills

Data management

Purchase orders

Microsoft Office

Tools

Microsoft Office

Job description

Are you looking for a varied administrative role where no two days are the same?

• Do you enjoy providing excellent customer service?
• Are you highly organised with a keen eye for detail?
• Do you thrive in a fast-paced environment and enjoy working as part of a supportive team?

If so, we'd love to hear from you.

We are looking for an experienced Business Support Officer to join our Business Support Team at West Lancashire Borough Council. This is an exciting opportunity to play a key role in supporting a range of Council services and making a real difference to the communities we serve.

Your Role

As a Business Support Officer, you will provide efficient and effective administrative support across a number of operational service areas, including:

• Housing and Regulatory Services
• Corporate and Customer Services
• Finance, Procurement and Property Services

Your work will involve supporting a variety of functions, including Adaptations, Customer Feedback, Patch Problems, MP Enquiries, Waste Services and Environmental Services. You will be responsible for ensuring that administrative processes are delivered accurately, efficiently and to a high standard.

About You

We are looking for someone who is proactive, customer-focused and able to manage a varied workload. You will be able to demonstrate:

• Excellent administrative skills with strong attention to detail.
• Experience of inputting, maintaining and extracting data using management information systems.
• Experience of processing purchase orders and invoices and working to strict deadlines.
• The ability to collate and present information to support performance monitoring and reporting.
• Strong ICT skills, including Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills, with the ability to build positive working relationships with colleagues, managers and members of the public.
• Strong organisational skills and the ability to prioritise competing demands effectively.
• The ability to work independently, use initiative and contribute positively as part of a team.
• A positive, resilient and adaptable approach, with a commitment to continuous improvement.
• A commitment to delivering high standards of customer care and upholding the Council's Expected Behavioural Standards.

What's in it for You?

At West Lancashire Borough Council, we pride ourselves on being a friendly and supportive employer. We offer a wide range of benefits, including:

• Generous annual leave entitlement
• Flexible working arrangements
• Local Government Pension Scheme with generous employer contributions
• Work-life balance policies
• Learning and development opportunities
• A supportive and collaborative working environment

If you are looking for a rewarding new challenge and would like to be part of our multi-disciplinary Business Support Team, we would love to hear from you.

Please note, that we reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. We therefore encourage interested candidates to apply as soon as possible.