Business Support Officer

TN United Kingdom; Preston; On-site; GBP 23,000 - 24,000; Full time

Job summary

An established industry player is seeking a Business Support Officer to provide comprehensive administrative support for the RESTART employability programme. This role involves liaising with internal colleagues, stakeholders, and customers to ensure seamless communication and efficient operations. The ideal candidate will possess strong communication skills, attention to detail, and a passion for delivering quality support. With a commitment to inclusion and diversity, this innovative firm offers numerous benefits, including progression opportunities, charity initiatives, and a supportive work environment. If you're ready to make a difference in the employability sector, this role is perfect for you!

Benefits

Progression, training, and development opportunities

Charity work with 1 volunteering day

Annual leave entitlement of 25 days plus bank holidays

Charity initiatives like Match-IT and Payroll Giving

Refer A Friend incentives

Company pension scheme with employer contributions

G4S Life Assurance Scheme

Subsidised healthcare plan

Confidential counselling services

24/7 health and medical support

Qualifications

• Enthusiasm for understanding the employability industry.
• Passion for delivering quality and success.

Responsibilities

• Handle incoming calls between Jobcentres, Supply Chain Partners, and Customers.
• Provide administrative support to the wider business.
• Manage multiple mailboxes and route queries appropriately.

Skills

Verbal Communication

Written Communication

Computer Literacy

Attention to Detail

Administrative Skills

Job description

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40 hours per week, Monday to Friday 08:30 -17:30

£23,800 to £24,000 per annum

G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.

The RESTART contract supports individuals into long-term employment across the North West through our network of suppliers and stakeholders.

To apply for our roles, experience in Employability or Welfare to Work is not necessary, but enthusiasm for understanding the industry, passion for delivering quality and success, and the skill set to meet the role's requirements are essential.

About the Role

As a Business Support Officer, you will provide comprehensive administrative support to the Restart contract, liaising with internal colleagues, stakeholders, supply chain partners, and customers.

Key Responsibilities:

1. Handle incoming warm handover calls between local Jobcentres, Supply Chain Partners, and Customers professionally and promptly.
2. Provide administrative support to the wider business.
3. Process change of circumstance notifications, notifying relevant parties of any changes.
4. Manage multiple mailboxes, route queries appropriately, and monitor their progress.

The Ideal Candidate:

• Previous inbound Contact Centre experience.
• Exceptional verbal and written communication skills.
• Strong computer literacy and administrative skills.
• Excellent attention to detail.

Benefits of working with G4S include:

• Progression, training, and development opportunities.
• Charity work with 1 volunteering day.
• Annual leave entitlement of 25 days plus bank holidays.
• Charity initiatives like Match-IT and Payroll Giving.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Confidential counselling services.
• 24/7 health and medical support.
• Discounts on high street shops, brands, and travel.

G4S is committed to inclusion and diversity. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation, or age. Applicants with a disability who meet the minimum requirements will be offered an interview.

Please contact our recruitment team to discuss any access needs, reasonable adjustments, or additional support required during the recruitment process.